Published by Islami Bank Bangladesh Limited on Oct 28, 2024

contact CellFin Chat with our AI-based CellFin Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with CellFin?



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Why chat with our AI CellFin Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of CellFin.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. If youNovice engineering team, bogus quality assurance team, so many problems, always asks check internet connection, api connect timeout gives false messages like no internet, when typing expires sessions....... login is quite bogus back button logouts, without otp verification successful it allows to login, I will be tried to write its quality problems.This app's User Interface is very analog.

2. others mobile banking apps like bkash,nagad etc they are not using this feature because they know its useless.Despite the update, the app is repeatedly being asked to update to register.

3. Please fix it as soon as possible.everytime when phone reset then we can not login becuase apps collect android setting id which is useless,because with several apps here anyone can modify android setting id.

4. Very poor.From the beginning of the apps when the camera is opened for face recognition, then the apps are stopped as soon as the picture is taken.

5. While doing any transaction it gives notification that the session is expired and i dont get any receipt whereas the transaction has actually completed, to download or share therefore it creates a big confusion.

6. If you want to open new account or want to access previous bank account by this application from abroad i will suggest you don’t try this application.

7. While these are just some words, using the right captions for your FB post can help it get attention from your friends and followers and get the likes you wanted.

8. Tried by restarting mobile, uninstalling and reinstalling apps.

9. I hope the app will give more benefits as the bank does.This app to very useful for online income sideusing proper captions for it.

10. Another point is that i dont get instant message in my mobile device while any transaction.

11. Many of The user of it are unconscious about security.Lot of people are facing the issue of Face Recognition.

Steps to Troubleshoot & Fix CellFin Issues

1. Fix CellFin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart CellFin: Restarting the app will resolve most errors.
  2. Update the CellFin App. Here is how:
    1. On Android goto PlayStore » Search for "CellFin" » Open CellFin » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CellFin » click "UPDATE".
  3. Clear CellFin app cache: Clearing cached data will force your app to retrieve the latest data directly from CellFin servers.
    1. On Android, goto Settings » Apps » Select "CellFin" » click Storage » click "Clear Cache".
  4. Check CellFin app permissions. If any of these permissions required to use your device's features are disenabled, CellFin might not work.
  5. Uninstall and reinstall CellFin. If nothing else has worked, completely uninstall CellFin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing CellFin not working


2. Fix CellFin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make CellFin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to CellFin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, CellFin may not be able to connect to the Internet when running in the background.

Reported Issues

— 1 year ago by Yeamin Sheikh

i changed my device and try to ogged in many days later