Contact TrainHeroic Customer Service

Why should I report an Issue with TrainHeroic: Workout Tracker?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrainHeroic LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If this gets fixed it could easily be a 4/5 star rating but I've been asking support to update this for years now so it doesn't seem likely any time soon.Decent but not great.

2. Does well for tracking and delivering programs but inputs rarely work right the first time and has led to countless timers that never set and sets not being tracked because it won't feel my presses.

3. I have to type text on notepad and then paste it into responses because after I type 2 words in the app, my phone keyboard keeps working, but the app stops recognizing the input.

4. Lastly, the latest update gives me a blank screen when I try to open the app.Overall this app is great for what it does, and a lot of things are improvements over other similar apps.

5. Wish I could say it's just on Android, but my partner's iPhone isn't betterThis app needs to actually provide the option to plainly (I cannot find this) switch between being a client and coach.

6. It takes so long to input weight for sets in the app, the method for inputting run times or splits is obnoxiously difficult (for running, it would be far easier if you could simply type your splits/times).

7. I've had over 100 hours rack up in workouts because it's counting in a session two weeks from now when I told it to stop multiple times.This app has become atrocious.

8. The one thing I would like is for them to add a function that allows me to input body measurements (weight, waist size, etc) so that I can make this a one stop for all app for my fitness journey.

9. This is very frustrating since I am on a 6 week workout challenge at the gym and we use this app for our workouts and to track our progress!This is hindering my workouts when I have to focus on the app rather than getting pumped!Slow Pain in the Ass.

10. If these features were adjusted/added this would be a 6/5 rating.From 4 stars down to only 1! Aaauuggghhh!!! App keeps stopping, even after numerous phone restarts and app uninstall/reinstalls.

11. On my tablet, the layouts become too big for the screen, and I have to scroll around during my workouts to record exercises.

1. Fix TrainHeroic Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrainHeroic: Restarting the app will resolve most errors.
2. Update the TrainHeroic App. Here is how:
   1. On Android goto PlayStore » Search for "TrainHeroic" » Open TrainHeroic: Workout Tracker » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrainHeroic » click "UPDATE".
3. Clear TrainHeroic: Workout Tracker app cache: Clearing cached data will force your app to retrieve the latest data directly from TrainHeroic servers.
   1. On Android, goto Settings » Apps » Select "TrainHeroic: Workout Tracker" » click Storage » click "Clear Cache".
4. Check TrainHeroic app permissions. If any of these permissions required to use your device's features are disenabled, TrainHeroic might not work.
5. Uninstall and reinstall TrainHeroic. If nothing else has worked, completely uninstall TrainHeroic then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrainHeroic not working

2. Fix TrainHeroic Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrainHeroic be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrainHeroic not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrainHeroic may not be able to connect to the Internet when running in the background.