Published by Arthrex, Inc. on Aug 29, 2024

Report an issue with Arthrex Surgeon App.
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Why should I report an Issue with Arthrex Surgeon App?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Arthrex, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Arthrex Surgeon App image 1 contact Arthrex Surgeon App image 2

About Arthrex Surgeon App

1. The Arthrex Surgeon App provides 24/7 mobile access to Arthrex’s extensive digital orthopedic knowledge and resource library.

2. Arthrex is a global medical device company and leader in new product development and medical education in orthopedic.

3. With a corporate mission of helping surgeons treat their patients better, Arthrex has pioneered the field of arthroscopy and developed more than 10,000 innovative products and surgical procedures to advance minimally invasive orthopedic worldwide.

Arthrex Surgeon App Customer Insights

1. App is not launching- updating contentApp not launching Updating app contentClear and supportive updatedNot launching in androidApp not workingAp does not work!Awesome!I love Arthrex implants.

Steps to Troubleshoot & Fix Arthrex Surgeon App Issues

1. Fix Arthrex Surgeon App Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Arthrex Surgeon App: Restarting the app will resolve most errors.
  2. Update the Arthrex Surgeon App App. Here is how:
    1. On Android goto PlayStore » Search for "Arthrex Surgeon App" » Open Arthrex Surgeon App » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Arthrex Surgeon App » click "UPDATE".
  3. Clear Arthrex Surgeon App app cache: Clearing cached data will force your app to retrieve the latest data directly from Arthrex Surgeon App servers.
    1. On Android, goto Settings » Apps » Select "Arthrex Surgeon App" » click Storage » click "Clear Cache".
  4. Check Arthrex Surgeon App app permissions. If any of these permissions required to use your device's features are disenabled, Arthrex Surgeon App might not work.
  5. Uninstall and reinstall Arthrex Surgeon App. If nothing else has worked, completely uninstall Arthrex Surgeon App then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Arthrex Surgeon App not working


2. Fix Arthrex Surgeon App Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Arthrex Surgeon App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Arthrex Surgeon App not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Arthrex Surgeon App may not be able to connect to the Internet when running in the background.

Reported Issues