Published by Kingsoft Office Software Corporation Limited on Oct 16, 2024

Report an issue with WPS Office-PDF,Word,Sheet,PPT.
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Why should I report an Issue with WPS Office-PDF,Word,Sheet,PPT?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Kingsoft Office Software Corporation Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WPS Office-PDF,Word,Sheet,PPT Customer Insights

1. it almost consuming a lot of time when editing and especially the main thing that I hate the most is you can't recover your files because I need to pay for it.

2. It might not be often you'll go that far in one document, so you may not even encounter it.Since I started using this app, my time for submitting assignments has been so much reduced.

3. When working, this is the only android app that I've found that does well for saving and editing notes on the fly once I name a file which does not take long.

4. Then like I don't know if it's just my phone or app coz if I would search for it it gives me no results and its hella disappointing so I'll need to scroll down for itI gave this app an excellent rating and it really is good, but how good is it when it keeps crashing? Yes.

5. I want my files on my SD card...PERIOD!I used to really love using wps but now the more they update the current version, the more I get stressed out.

6. Please give us some directives on this new version.I must have give it 5 stars but the main thing is I can't adjust the contrast of the background and then when I add some pictures it's too hard to adjust the size and it can't be moved or draged the photo.

7. Dec 2021: WPS has pretty much always been a good app, but some 'style' updates have been terrible lately.

8. I can't even view a pdf file without seeing text anotations options, edit buttons and other things I can't even apprehend.

9. Most tools that made life easier has been removed, and more complicated and irrelevant features have been added.

10. I've been using WPS since I got my first Android smart phone (15 yrs ago?), but I'm frustrated.

11. Only one thing I've noticed is that it takes time to load my documents it so time consuming.

Steps to Troubleshoot & Fix WPS Office-PDF,Word,Sheet,PPT Issues

1. Fix WPS Office-PDF,Word,Sheet,PPT Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WPS Office-PDF,Word,Sheet,PPT: Restarting the app will resolve most errors.
  2. Update the WPS Office-PDF,Word,Sheet,PPT App. Here is how:
    1. On Android goto PlayStore » Search for "WPS Office-PDF,Word,Sheet,PPT" » Open WPS Office-PDF,Word,Sheet,PPT » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WPS Office-PDF,Word,Sheet,PPT » click "UPDATE".
  3. Clear WPS Office-PDF,Word,Sheet,PPT app cache: Clearing cached data will force your app to retrieve the latest data directly from WPS Office-PDF,Word,Sheet,PPT servers.
    1. On Android, goto Settings » Apps » Select "WPS Office-PDF,Word,Sheet,PPT" » click Storage » click "Clear Cache".
  4. Check WPS Office-PDF,Word,Sheet,PPT app permissions. If any of these permissions required to use your device's features are disenabled, WPS Office-PDF,Word,Sheet,PPT might not work.
  5. Uninstall and reinstall WPS Office-PDF,Word,Sheet,PPT. If nothing else has worked, completely uninstall WPS Office-PDF,Word,Sheet,PPT then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WPS Office-PDF,Word,Sheet,PPT not working


2. Fix WPS Office-PDF,Word,Sheet,PPT Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WPS Office-PDF,Word,Sheet,PPT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WPS Office-PDF,Word,Sheet,PPT not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WPS Office-PDF,Word,Sheet,PPT may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • no use i use only excel sheet

    — by seerat 2 years ago

  • I want to cancel my subscription asap. Someone else is using my card

    — by Tasfiah 2 years ago

  • Good day. I want to request to delete my account here in WPS Office. Thanks

    — by kmbrly_anne 2 years ago

  • Hye. I want to cancel my subscription. I already paid RM 124.90. but I want to change my mind to cancel it. and I want my money back because I subscribe for one year, but I use WPS Premium for only half of a month. I hope this problem can solve as soon as possible.

    — by Arysha 2 years ago

  • Please, I want to cancel my subscription. Regards

    — by Marina Marinkovic Zdravkovic 3 years ago

  • I had subscribed to WPS office for free trial but now I have been charged 29$ automatically. Please cancel my subscription. Thank you.

    — by Asfandiar Qadir 3 years ago

  • Hello, I subscribed on WPS Office to try it 7 days and now I would like to cancel subscription. Can you do it please? I can't find and option to do it. It's urgent to cancel it.

    — by Bozica 3 years ago

  • It takes hours to load your page on my laptop when checking on subscription and personal info download. Sick of waiting as the website kept on refresh but can’t surf it

    — by Hungry Bear 3 years ago

  • i would like to cancel my subscription on WPS office.

    — by NURULNABILAH FAZEERA BT NORDIN 3 years ago

  • Hi, I want to cancel my subscription WPS Premium but I don't know how and today is my expiration trial day. I need to settle it by today. Can you help me?

    — by Nur Allya 3 years ago

  • Hi, I want to cancel my subscription WPS Premium but I don't knowhow. Can you help me?

    — by Nur Allya 3 years ago

  • How do I cancel mine wps software subscription. Pls help me I want to cancel it every month I have being charged rs 320 every month I dont wanna get charged pls help me

    — by hrithik Jain 3 years ago

  • I would like my WPS subscription to be cancelled please.

    — by Liana 3 years ago

  • Please cancel my subscription as soon aspossible

    — by MUHAMMAD FAHMI BIN ISMAIL 3 years ago

  • I want cancel my subscription

    — by Vishal Garg 3 years ago

  • I made a order on this app today, may 17th, 2021 around 12pm, while trying to use the free trial of PDF converter to excel, and now I need help to cancel the order so that I won't be charged. Please I need further assistance as I've not been able to cancel this order. Thanks

    — by Ayodele Esther Ayomide 3 years ago

  • Good day! I wanted to cancel my subscription, I don't want a monthly billing charge. Thank you.

    — by Marnellie Obeso 3 years ago

  • I want to cancel my premium subscription with WPS Office. Please I don't want to be deducted monthly without even using it.

    — by Roger 3 years ago