Contact Raiffeisen PhotoTAN Customer Service

Why should I report an Issue with Raiffeisen PhotoTAN?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Raiffeisen Schweiz Genossenschaft to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Mit dem Herunterladen dieser App erklären Sie sich ausdrücklich einverstanden, dass die von Ihnen an Google übermittelten Daten gemäss deren Bedingungen gesammelt, transferiert, bearbeitet und zugänglich gemacht werden können.

2. Durch die einmalige Aktivierung der PhotoTAN-App mit einem persönlichen Schlüssel-Mosaik kann das auf dem Bildschirm angezeigte Mosaik einzig durch Ihr Smartphone entschlüsselt werden.

3. Falls Sie Raiffeisen Mobile Banking nutzen, liest die PhotoTAN App auf demselben Gerät den Code im Hintergrund aus, und gibt diesen automatisch an das Mobile Banking zurück.

4. Die im Mosaik enthaltenen Daten und der zugehörige Freigabe-Code werden durch diese App auf dem Smartphone entschlüsselt und angezeigt.

5. Raiffeisen E-Banking-Kunden können Raiffeisen PhotoTAN im E-Banking („Vertragsnummer” > „Einstellungen“ > „Sicherheit“ > „Login-Methode“) aktivieren.

6. Google) auf eine bestehende, ehemalige oder zukünftige Kundenbeziehung zwischen Ihnen und Raiffeisen schliessen können.

7. Bei diesem Verfahren codiert Raiffeisen E-Banking die Login- und Auftragsdaten in ein farbiges Mosaik.

8. Raiffeisen PhotoTAN ist ein innovatives Sicherheits-Werkzeug für das Login und die Auftragsfreigabe im Raiffeisen E-Banking.

9. Das farbige Mosaik wird dann vom Bildschirm mittels der in Ihrem Smartphone integrierten Kamera fotografiert.

10. Wir weisen Sie darauf hin, dass durch das Herunterladen, die Installation und die Verwendung dieser Applikation Dritte (wie z. B.

11. Raiffeisen E-Banking – einfach, schnell, sicher!

1. Instead of seeing my camera, I have a black area in the middle of the screen! Previous version fixed the issue, but latest version is broken (again)! PS: you disabled screenshots in the app, so how should I provide you a screenshot?The previous system with a little card was more convenient and safer, since I could hide the card, while I might loose my phone everywhere.

2. The app seems to have basic problems with HDPI monitors.Same as the bank itself: most of the time does not works, cannot connect, have to reinstall and request a new access, not reliable at all.App has worked well for me in the past.

3. Android 9.0.6 on OnePlus 3T .... 27.Mai... immernoch defekt...Used it since years with my smartphone with no problems, but since 3-4 months it does not scan well and I have to use the Phototan unit instead.

4. Switching to PhotoTan after login still works but I get an infinite loading screenLast version just opens up a browser to tell me to update the app, which I cant.

5. The recommendation to send a screenshot is, well, not very practical as the app disalows screenshots :-) ... Issue: Camera shows color matrix, then stops with unknown error.

6. Hence this de-install & re-install to hopefully fix it.Latest version is broken again.

7. Help! Edit: tried reinstalling but that doesnt help.Minimalistic, easy to use, but also inconvenient.

8. Locking my phone is not an option I can consider.Since the last two or three updates scanning is a pain.

9. what do i have to do, will there be an upgrade? edit: it was my android problem.

10. not working on my nokia 5 with android 9 anymore.

11. Updating to Android 12 broke it for me.

1. Fix Raiffeisen PhotoTAN Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Raiffeisen PhotoTAN: Restarting the app will resolve most errors.
2. Update the Raiffeisen PhotoTAN App. Here is how:
   1. On Android goto PlayStore » Search for "Raiffeisen PhotoTAN" » Open Raiffeisen PhotoTAN » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Raiffeisen PhotoTAN » click "UPDATE".
3. Clear Raiffeisen PhotoTAN app cache: Clearing cached data will force your app to retrieve the latest data directly from Raiffeisen PhotoTAN servers.
   1. On Android, goto Settings » Apps » Select "Raiffeisen PhotoTAN" » click Storage » click "Clear Cache".
4. Check Raiffeisen PhotoTAN app permissions. If any of these permissions required to use your device's features are disenabled, Raiffeisen PhotoTAN might not work.
5. Uninstall and reinstall Raiffeisen PhotoTAN. If nothing else has worked, completely uninstall Raiffeisen PhotoTAN then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Raiffeisen PhotoTAN not working

2. Fix Raiffeisen PhotoTAN Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Raiffeisen PhotoTAN be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Raiffeisen PhotoTAN not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Raiffeisen PhotoTAN may not be able to connect to the Internet when running in the background.