Published by City of Edmonton on Oct 19, 2023

Report an issue with Edmonton Waste Wise.
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Why should I report an Issue with Edmonton Waste Wise?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of City of Edmonton to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Edmonton Waste Wise

1. Garbage and recycling schedules and reminders for City of Edmonton, Alberta.

2. View your garbage and recycling schedule and receive collection notifications all from within this app.

Edmonton Waste Wise Customer Insights

1. It keeps me up to date on where an item should go, reminding me if it can't be recycled then perhaps I can find an alternative item that's either reusable or recyclable, or I suppose better yet, ...do I really need this item?Props to whoever designed and programed the app.

2. Simple and easy to use without being cluttered with unnecessary stuff.I really find useful the app, as I use it for the weekly waste collection.

3. Very usefulSo convenient and easy to use...and there is even a game you can play! Hahaha...everyone can get in on the recycling action!nice reminder of when garbage is picked up.

4. Never miss the pick up again.Phenomenal experience, truly the apex of waste disposal reminder technology.

5. Also tells weird dates like spring/fall cleanups, xmas tree pickup, ecocentre big bin free days.

6. Need I say more? Does it go much further than that?Tells me my trash schedule & can search if particular things are recyclable.

7. Also, it's very useful for big ban events and gardening collection as well!The day before pickup reminder.

8. Very helpful, smooth, and a clean UI.Good for checking schedule and where to throw things.

9. still find it weird edmonton only picks up garbage every other week.

10. I like the twice a years reminders about yard waste pick up dates.

11. The app identifies which bins will be picked up on each designated day.

Steps to Troubleshoot & Fix Edmonton Waste Wise Issues

1. Fix Edmonton Waste Wise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Edmonton Waste Wise: Restarting the app will resolve most errors.
  2. Update the Edmonton Waste Wise App. Here is how:
    1. On Android goto PlayStore » Search for "Edmonton Waste Wise" » Open Edmonton Waste Wise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Edmonton Waste Wise » click "UPDATE".
  3. Clear Edmonton Waste Wise app cache: Clearing cached data will force your app to retrieve the latest data directly from Edmonton Waste Wise servers.
    1. On Android, goto Settings » Apps » Select "Edmonton Waste Wise" » click Storage » click "Clear Cache".
  4. Check Edmonton Waste Wise app permissions. If any of these permissions required to use your device's features are disenabled, Edmonton Waste Wise might not work.
  5. Uninstall and reinstall Edmonton Waste Wise. If nothing else has worked, completely uninstall Edmonton Waste Wise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Edmonton Waste Wise not working


2. Fix Edmonton Waste Wise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Edmonton Waste Wise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Edmonton Waste Wise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Edmonton Waste Wise may not be able to connect to the Internet when running in the background.

Reported Issues

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