Contact Firefox Lockwise Customer Service

Why should I report an Issue with Firefox Lockwise?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Mozilla to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Pros: The app is visually appealing, integrates easily to the android settings and in my brief trial, it didn't conflict with my old/current password manager.We need this to work better.

2. I would pay for a good service!I do like Firefox, and its password manager works great on my PC.

3. you hit the selections and the second you go to their text input form, it switches to the password list and then you can't tell them it is broken.

4. For example, after selecting an account password from the list, then navigating back to the list view, the view is reset back to the top of the list.

5. But the Android app has serious bugs.It's great that this works as a replacement for the default Google autofill feature, but it could definitely benefit from some QoL adjustments.

6. Second, why have a Firefox add-on, which already has access to passwords, but not Chrome? Lastly, search is useless.

7. Also, it needs a dark mode, like all apps do.Like the idea, but it fails as a password manager.

8. It doesn't sync anything but I use it to create new, encrypted passwords and if I need to enter one on my pc then I can just look it up and then Firefox can have it too.

9. It'd make for a far less tedious UX if the top most visible item's index was saved and restored when navigating between the item selected and list views.

10. This wouldn't be such a big issue, but it lacks the ability to add or edit passwords other than through a browser.

11. Looking forward to seeing it improve and possibly becoming my sole password app but until then, I am going to stick with what I already have.

1. Fix Firefox Lockwise Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Firefox Lockwise: Restarting the app will resolve most errors.
2. Update the Firefox Lockwise App. Here is how:
   1. On Android goto PlayStore » Search for "Firefox Lockwise" » Open Firefox Lockwise » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Firefox Lockwise » click "UPDATE".
3. Clear Firefox Lockwise app cache: Clearing cached data will force your app to retrieve the latest data directly from Firefox Lockwise servers.
   1. On Android, goto Settings » Apps » Select "Firefox Lockwise" » click Storage » click "Clear Cache".
4. Check Firefox Lockwise app permissions. If any of these permissions required to use your device's features are disenabled, Firefox Lockwise might not work.
5. Uninstall and reinstall Firefox Lockwise. If nothing else has worked, completely uninstall Firefox Lockwise then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Firefox Lockwise not working

2. Fix Firefox Lockwise Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Firefox Lockwise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Firefox Lockwise not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Firefox Lockwise may not be able to connect to the Internet when running in the background.