Published by National Information Center on Oct 31, 2024

contact Tawakkalna Chat with our AI-based Tawakkalna Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Tawakkalna?



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Why chat with our AI Tawakkalna Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Tawakkalna.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The drop down doesn't work so I'm stuckMy problem is I have booked Umrah permit it's says error try again later and after that I have tried lot of time but still not showing any thingUnfortunately, a very poorly managed app, shouldn't be used for certain services such as issuing permits for Rawda Prayers.

2. The app frequently fails in giving people real-time appointments and keeps offering false hope by displaying available dates which disappear upon application process!Not accurate education resume at all and no one to contact to correct.

3. I don't wish to receive notifications of other services that are not personally my concern, please make getting notifications that are not directly my business as a choice, and not compulsory.

4. What a load of garbage applicationSome features are not working outside ksaWhen i tried to register, The nationally section is not opening.

5. Dont know what is the problem tried multiple times.Our all data is on twakkalna.

6. One hacker breached the site, took my data, and then deprived me of all my money from my bank account.

7. This makes it really difficult for me to actually see something that is my business.Can not even sign up as nationality can not be selected.

8. My concern should by about my dependant, Moror fees, ID renewal and such.

9. I reported to police.Unable to register as a new user.

10. For example, why would I care about something called LEAP, or Ehsan, or... Etc.

11. Some one put as he wish title in my experience.

Steps to Troubleshoot & Fix Tawakkalna Issues

1. Fix Tawakkalna Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tawakkalna: Restarting the app will resolve most errors.
  2. Update the Tawakkalna App. Here is how:
    1. On Android goto PlayStore » Search for "Tawakkalna" » Open Tawakkalna » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tawakkalna » click "UPDATE".
  3. Clear Tawakkalna app cache: Clearing cached data will force your app to retrieve the latest data directly from Tawakkalna servers.
    1. On Android, goto Settings » Apps » Select "Tawakkalna" » click Storage » click "Clear Cache".
  4. Check Tawakkalna app permissions. If any of these permissions required to use your device's features are disenabled, Tawakkalna might not work.
  5. Uninstall and reinstall Tawakkalna. If nothing else has worked, completely uninstall Tawakkalna then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tawakkalna not working


2. Fix Tawakkalna Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tawakkalna be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tawakkalna not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tawakkalna may not be able to connect to the Internet when running in the background.

Reported Issues

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