Published by Waste Management of Washington, Inc. on Oct 20, 2023

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Why should I report an Issue with WM CartWise?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Waste Management of Washington, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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WM CartWise Customer Insights

1. Design is poor.App does nothing more than send you the website and the website is not mobile friendly.I searched on milk carton just as another reviewer did and sure enough says put in the garbage and waste management's paper mailing says put in recycle stupid app I just uninstalled itGreat app! Something what i missed for a long time!Very helpful for making recycling decisionsMakes it simple to pay bill!Very informative fir my area and provider.

2. People could recycle more if the systems in place used the other systems in place and thought people how to use them...KISS - keep it simple stupid.

3. I would love to know by the simple category system for plastics for example that I can recycle in my area which is difficult to find at least.

4. Then you could provide specific, if pre-canned, reasons for the recyclability.Feels like they didn't want to pay any money designing this app.

5. You have to be specific when searching but 95% of the items I searched for weren't in their database.

6. Then I don't have to pay for a worthless recycling bin.Someone else mentioned a barcode scanner would be good for items.

7. This app seems like a haphazard version of their less than helpful website.

8. We recycle a lot and WM is so vague on what can be recycled.

9. This app is a complete waste of time.

10. Mind as well save money and throw everything out.

11. Tell me if #1 or #2 is accepted or #5 is not.

Steps to Troubleshoot & Fix WM CartWise Issues

1. Fix WM CartWise Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart WM CartWise: Restarting the app will resolve most errors.
  2. Update the WM CartWise App. Here is how:
    1. On Android goto PlayStore » Search for "WM CartWise" » Open WM CartWise » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WM CartWise » click "UPDATE".
  3. Clear WM CartWise app cache: Clearing cached data will force your app to retrieve the latest data directly from WM CartWise servers.
    1. On Android, goto Settings » Apps » Select "WM CartWise" » click Storage » click "Clear Cache".
  4. Check WM CartWise app permissions. If any of these permissions required to use your device's features are disenabled, WM CartWise might not work.
  5. Uninstall and reinstall WM CartWise. If nothing else has worked, completely uninstall WM CartWise then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing WM CartWise not working


2. Fix WM CartWise Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make WM CartWise be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to WM CartWise not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, WM CartWise may not be able to connect to the Internet when running in the background.

Reported Issues