Published by The City of Kingston on Dec 18, 2023

Report an issue with Kingston Waste.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Kingston Waste?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The City of Kingston to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Kingston Waste

1. Garbage and recycling schedules and reminders for Kingston, Ontario.

2. View your garbage and recycling schedule and sign up for email, telephone or twitter reminders all from within this app.

Kingston Waste Customer Insights

1. No navigation required - spells it all out in one go.Just moved to Kingston and this app has been super useful for learning about the blue and grey boxes used here.This is my go-to app when I'm looking for information on give-a-way day, recycling, garbage, etc.Very good application for finding out what to recycle.

2. Now if only Kingston's actual waste collection was as good as the app and they adopted useful sized containers with lids so garbage isn't blown all over the neighbourhood the night before collection.Great up.

3. I have sent feedback twice and based on other reviews, the blank text issue has been going on for months.Does what it says on the tin without a complicated interface.

4. Can it be fixed?Very useful reminder as well astelling people what is to go out in recycleSearch function is really great and I rarely have any issue finding what I'm looking for.

5. All of the other features, like which recycling week it is, and what is recyclable, when giveaway days are, what is hazardous waste, etc, they're all awesome.

6. Concise and not full of extra useless featuresI love the reminders, especially when there's a holiday mucking up the pick up days.

7. App does exactly what I want (search for materials, remind me of changes to pickup schedule) and has no bugs that I've encountered.

8. Only minor quibble is i haven't found how to adjust the duration of the snooze for the reminders.

9. The text is shown with garbled characters (html code).

10. Very handy for looking up if something's recyclable and which bin it goes in.

11. It's great.There is no text.

Steps to Troubleshoot & Fix Kingston Waste Issues

1. Fix Kingston Waste Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kingston Waste: Restarting the app will resolve most errors.
  2. Update the Kingston Waste App. Here is how:
    1. On Android goto PlayStore » Search for "Kingston Waste" » Open Kingston Waste » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kingston Waste » click "UPDATE".
  3. Clear Kingston Waste app cache: Clearing cached data will force your app to retrieve the latest data directly from Kingston Waste servers.
    1. On Android, goto Settings » Apps » Select "Kingston Waste" » click Storage » click "Clear Cache".
  4. Check Kingston Waste app permissions. If any of these permissions required to use your device's features are disenabled, Kingston Waste might not work.
  5. Uninstall and reinstall Kingston Waste. If nothing else has worked, completely uninstall Kingston Waste then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kingston Waste not working


2. Fix Kingston Waste Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kingston Waste be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kingston Waste not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kingston Waste may not be able to connect to the Internet when running in the background.

Reported Issues