Published by Serasa Experian on Jul 7, 2023

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Why should I report an Issue with Serasa: Consulta CPF e Score?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Serasa Experian to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Serasa Customer Insights

1. (Eu não falo português.)After update the app starts closing it self after 2 secs for no reason cannot enter anymoreA lot of Ads and the information provided is not accurate and trustful.It's just plain ridiculous that a huge company like Serasa need ads in it appIt's utterly ridiculous that this app has ads.

2. You pay and new debts come up out of the blue.After updating the app it asks for my password, which does not accept and then it crashes telling that something went wrong... I cannot connect to it anymoreNo option to change the language to english.

3. Easy to use but it does not clearly states whether further debts are to be added once you pay existing ones.

4. And they replied to my review in português - I only speak english.

5. Seriously.It doesn't work, you are logged on the app and then it throws you out of itVery good app.

Steps to Troubleshoot & Fix Serasa Issues

1. Fix Serasa Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Serasa: Restarting the app will resolve most errors.
  2. Update the Serasa App. Here is how:
    1. On Android goto PlayStore » Search for "Serasa" » Open Serasa: Consulta CPF e Score » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Serasa » click "UPDATE".
  3. Clear Serasa: Consulta CPF e Score app cache: Clearing cached data will force your app to retrieve the latest data directly from Serasa servers.
    1. On Android, goto Settings » Apps » Select "Serasa: Consulta CPF e Score" » click Storage » click "Clear Cache".
  4. Check Serasa app permissions. If any of these permissions required to use your device's features are disenabled, Serasa might not work.
  5. Uninstall and reinstall Serasa. If nothing else has worked, completely uninstall Serasa then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Serasa not working

2. Fix Serasa Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Serasa be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Serasa not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Serasa may not be able to connect to the Internet when running in the background.

Reported Issues