Published by LafargeHolcim IT

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Why should I report an Issue with Track My Order?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of LafargeHolcim IT to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Track My Order Customer Insights

1. Lags doesn't load and not live in real timeIt doesn't work on android.SUBHAJIT NASA INFORMATION ABOUT IT IS VERY IMPORTANT FOR THE FITCUERSDoesn’t work on android.

Steps to Troubleshoot & Fix Track My Order Issues

1. Fix Track My Order Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Track My Order: Restarting the app will resolve most errors.
  2. Update the Track My Order App. Here is how:
    1. On Android goto PlayStore » Search for "Track My Order" » Open Track My Order » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Track My Order » click "UPDATE".
  3. Clear Track My Order app cache: Clearing cached data will force your app to retrieve the latest data directly from Track My Order servers.
    1. On Android, goto Settings » Apps » Select "Track My Order" » click Storage » click "Clear Cache".
  4. Check Track My Order app permissions. If any of these permissions required to use your device's features are disenabled, Track My Order might not work.
  5. Uninstall and reinstall Track My Order. If nothing else has worked, completely uninstall Track My Order then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Track My Order not working


2. Fix Track My Order Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Track My Order be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Track My Order not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Track My Order may not be able to connect to the Internet when running in the background.

Reported Issues

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