Contact TiviMate Companion Customer Service

I paid subscription but my app is not working on Amazon stick, shows no live transactions. Please advise

On Fire devices (apparently not others based on forum discussions), the CC settings to change text is not working. The exact error is: “Unable to open settings for Closed Captions”. The CC seems to work, it's just HUGE and in the way. I need to be able to change it.

How can I renew my subscription if Tivi Mate Companion does now show up on my Subscriptions under Google Play? Can you please help? Thx!

I need to change password on my tivimate companion.Please help me!!

Tivimate companion app is not accepting any subscription payments. I just tried to pay with a google play card for last 3 days on 3 different devices. None will accept payment. It’s not an issue with google play security either. Issue is with Tivimate companion app. Please help asap. Thanks !!!

I never received a m3u code to start using my account

Hi, would like to install 5 more stick on my account is it possible?

PLEASE CANCEL THE TIVIMATE PREMIUM SUBSCRIPTION

Having issues with my upgrade to the premium version. When I ask to upgrade I get a message saying I already own it! Which is true. Need it to apply to my app and I can’t get it to! Please help!
Order # GPA.3332-0578-1324-87101

.

I tried to install the premium on my tv and already paid on google play store with email adres anish.soekhan@redacted. But I made a new account on the tivimate app on the tv with the same email adres but i cannot use the premium. What did do wrong?

I was trying to sign up show TV mate and by mistake I hit sign in instead of sign up now it showing that I already have in account could you please fix this issue for me please

My tivimate is still frozen. But my wifi is fine. What can I do with tivimate frozen all the times? Help me pls. Thanks.

I have subscription with you but you are no longer recognising my email address. I have forgotten the password for my account but if I had it it wouldn't work since you don't recognize the email address my subscription runs out in march. My order number is GPA.3373-4612-5074-54260..0

Bonjour
je n'arrive plus a payer l'application avec mon téléphone. Y aurait il un panel pour tous mes clients ?
Merci

down loadrd app it worked for a while then just buffing and finally say httpdatasourceexception how i fix this.
also tried to buy premium but wont let me change passwood.

Iam trying to purchase tivimate for my android box through google play store. I set up an account but when t go to purchase the one year subscription for $9.95 it says error at your end and can’t purchase it

I cannot remember my server address, username or password for my xtreme codes. I am switching out my firestick and installing the app on the new stick

I am unable to unlock premium on my tivimate app. Everytime I try to put in email and password, it keeps saying “email and password doesn’t match”. I have tried multiple times with no success

I registered with tivimate companion on December 15 for $36.15 but told my bank to cancel the charge because I did not recognize it. When I realized my mistake, I cancelled the original subscription and registered again with TiviMate Companion on January 4th. When I spoke to my bank yesterday, the bank told me they would have no choice but put through my payment again since it was not fraudulent and that I would have to contact you to give me a refund. This means I have now paid for the subscription to TiviMate companion twice because the bank put the charge in again to my account and I had already paid under my partner’s card “Antoinette Hines” from the same Capitalone account. Please send a refund to the same Capitalone account. Can you please send me a reply email to confirm you got my message and that you will reimburse me.

Cannot login to Tivi Mate account that was purchased January 18, 2022

i want to purchase a subscription to tivimate companion.

Greetings I purchased Tivi Mate
But when I login to unlock I get
No valid order message. See below my receipt
Thank you
You've made a purchase from ArMobSoft on Google Play.

Order number: GPA.3323-5788-3973-49416
Order date: Jan 19, 2022 12:26:44 PM CST
Item Price
TiviMate Premium (TiviMate Companion) $24.99
Tax: $0.00
Total: $24.99
Payment method

We seem to have consistent lag with certain channels on TVMate- like CityTV Toronto

Need url,user,pass for playlist

I have a lifetime membership can you resend my info to sign back into tivimate

Hi I registered today for an account which I set up this morning but I didn't receive a email with the http,  username, or password can I get some assistance with this.
Thanks 
Patricia Harris-Ponder 

I reinstalled TiviMate on my Sony Bravia android tv and I can not activate the premium part although I have paid in full on december 2021.
Can you help?
Thanks

John

on december4th i subscribed to tivimate companion with my husband debit card of $7.99 in which it debited said amount on december 5th from his account .at time of purchase there seem to be an issue to connect to tivimate companion app so thinking it didnt go through we left the site as incomplete or voided account until january approximately 9th by email to wife stating a tivimate companion account existed.me as the card user for tivimate companion ronald mims check my debit card account an sure enough my card was debited for $7.99 and when we try to activate our services at tivimate companion after making a new password it open to the face page of subscribing again but not the service we paid for of applying the app/iptv player to our tv monitors. tivimate companion need to make the adjustment to allow the service we paid for.

Hello I’m trying to purchase the 1 year subscription on tivimate companion app on android device and it keeps saying transaction cannot be processed….I made sure all my credit card info was right hope you can help thanks

It won't let me create a password I hot forgot pass word when I change it still won't let me order

Hi i am an IPTV reseller i like to give my clients TVmate on their devices. I am full on an account i created with 5-5.
I am trying to create an new account to get more devices enrolled but it keeps telling me "Already purchased from another account"
What is this??? and how can i solve this issue the best way???

Cannot figure out how to renew subscription to the Companion function that allows me to see the TIVIMate guide (what's playing). How do I renew and restore this feature? Thanks.

How do you manage the account when you want to remove and add to another firestick? I try to login and I get Expired Subscription

I purchased the premium but how do I obtain my Playlist url

Asking for premium subscription I just got the box paid for a year

Forgot my password on my tvmate parental control ,how can I reset it ?
Can you help
Thanks

My tivimate are frozen all the times.

I want to buy another subscription but it says I already have one mtereso@redacted

Hi I have a full version of Tivimate that I have been using for a long time but unfortunately lately I crash very often I even installed a new one but unfortunately the same problem I hope you will explain how to solve this problem Thanks

need password help or way to reset password

Is anyone going to help me with this problem

Is anyone going to help me fix this problem

Hi i reset my firestick not knowing it would delete one of my tivimate program app. I have 4 installed on 4 different firesticks. I reinstalled the 4th firestick but the tivicompanion is saying i have 5 devices working. Im trying to buy another firestick so i can put another program on it. I wont be able to do it because of the companion registering 5 already. Please help me.

I've paid my subscription but it keeps saying expired subscription

Unable to subscribe, I get a message saying "Already purchased for another account." I have more than 5 devices I need TiviMate installed onto.

Although I have paid for an account with you guys, each time I try to use it I am informed to try again later. Can you please look into this matter so that I can get what I paid for. Thank you

I would like to add 5 more subscription to my account

I purchase this app but messed my email by inserting a K reading carol_k1963@redacted. I try to use the proper email address but it says it was purchased through another account. Help I can't get access either way

Warum kann ich die App nicht nutzen Login Daten sind ilonakuhnwald@redacted Passwort mauseschwanz120765 Komme zwar rein aber ich soll moch mal bezahlen obwohl ich bezahlt habe . Was kann ich machen Mfg Uwe Uecker TiviMate Premium (TiviMate Companion) 23,99 € DATUM ZEIT Sonntag, 7. November 2021 08:05 Menge Artikel Preis (EUR) 1 TiviMate Premium (TiviMate Companion) 20,16 € Zwischensumme 20,16 € Umsatzsteuer 3,83 € Gesamt 23,99 € STATUS Abgeschlossen ZAHLUNGSMETHODE Mastercard •••• 6431 TRANSAKTIONS-ID GPA.3303-2521-1165-12230 GEKAUFT BEI AR Mobile Dev Timiryazeva, 10 Minsk 220035 Belarus FRAGEN ODER BEDENKEN Google LLC kontaktieren

i run a firestick for tv
my annual subscription has ended. I have one device working and 4 others with no guide support
please let me know how to fix

Hi, My tivimate companion subscription is due for renewal Jan 17. The cost is rising to £6.99pa which I am happy to pay and previously paid through Google Pay, however I set up google pay on my MacBook Pro via Bluestacks and I am unable to verify my acceptance of the forthcoming renewal cost as my new Monterey OS is throwing me out of bluestacks. Is there another method of payment or can you ensure my renewal goes through? Please help.

I am trying to buy the premium but when I set up account it asks for email then password then when I hit create account it says username is already taken, it never asked for a username

Warum kann ich die App nicht nutzen

Login Daten sind

ilonakuhnwald@redacted

Passwort mauseschwanz120765

Komme zwar rein aber ich soll moch mal bezahlen obwohl ich bezahlt habe . Was kann ich machen Mfg Uwe Uecker

TiviMate Premium (TiviMate Companion)
23,99 €

DATUM
ZEIT
Sonntag, 7. November 2021
08:05
Menge
Artikel
Preis (EUR)
1
TiviMate Premium (TiviMate Companion)
20,16 €
Zwischensumme
20,16 €
Umsatzsteuer
3,83 €
Gesamt
23,99 €
STATUS
Abgeschlossen
ZAHLUNGSMETHODE
Mastercard •••• 6431

TRANSAKTIONS-ID
GPA.3303-2521-1165-12230
GEKAUFT BEI
AR Mobile Dev
Timiryazeva, 10
Minsk 220035
Belarus
FRAGEN ODER BEDENKEN
Google LLC kontaktieren

Looking for Refund on TiviMate Pro took money out of paypal account.Already have account threw TiviMate agent buy paying monthly

I went on Google Play Store and downloaded TiviMate Companion and subscribed for a one year subscription for $7.99 a year plus tax. After adding all the information and adding my credit card, it said the subscription was successful. When I went to the app and try to connect it keeps saying not valid. I love the idea of you app and just want to get it to work. Thank you.

Hello I've paid for a one off payment for a life time but didn't receive my playlist URL can you help me with this? Thank you

First of all I wasn't able to buy premium subscription through my Google play account. I don't know the reason. But it was keep giving me error message and payment wasn't going through. Now I opened a new Gmail account for my Google play account added my bank details. But when I login to my app tivimate it shows my old Gmail account is connected. Because of the payment issue with my previous Google play account I couldn't use any other purchase method to pay for premium service.
Please kindly let me know if there is anyway I can contact with you directly and make the payment for premium service.
Thanks

Hello so I have an account the problem is when I set it up I accidentally used the wrong email

I purchased Tivimate companion $24.99 but when I logon and hit "next" it tells me my subscription is expired. Pls advise:
Thank you
You've made a purchase from AR Mobile Dev on Google Play.

Order number: GPA.3380-3021-8511-60263
Order date: Dec 28, 2021 5:19:13 PM EST
Item Price
TiviMate Premium (TiviMate Companion) $24.99
Tax: $0.00
Total: $24.99
Payment method:
PayPal: lexuscarter2@redacted

My husband paid our account in Oct. 30/2021in the amount of $10.72 on our RBC Visa and is on our statement. Please could you reactivate our account.

My husband paid our account in Oct/2021.

Tilting88

Hi
Help! I need another subscription. I bought 2 firesticks for Christmas gifts and I've already use my 5 devices. Can you please contact me with how to get another one
Thank you

I paid for a Tivimate subscription and the app is installed and working. It just won’t let me sign into my subscription.

Cannot unlock premium on fire tv, paid $24.99 and cannot unlock using my email/password.

Sir, I only have a single Tivimate app activated on to Premium on my 2nd Firestick device.I Had to Uninstall my 1st Fiirestic Tivimate app TWICE due to extreme code errors after activating to the Premium.so Please be considerate to make sure I still have 4 Activations left.Thanks

My tivimate premium expired 12/4/21 and I am having trouble restarting service to add my new debit card.

I never received my m3u server address

i purchased tv mate through the google play store payed $24.87 the premium is not unlocking in the app and it is asking me to pay again within the app of $26.87

Can't get premium to open up have a subscription do not have pass word or url keep getting no valid order messages

I need to retrieve my Tivimate Pro Companion Creds

I am trying to purchase a 12 month sub but the app keeps telling me to sign in to my Google account…I AM signed in ! Can you take payment direct and set me up ?

I am an existing premium user but can't unlock on a new firestick. It doesn't show me my 5 subscriptions to transfer and we even tried to buy 5 more (credit card has been charged) but it still says no valid order.

Can't log in tried everthing

Delete my account. I am purchasing lifetime subscription on December 20, 2021
U/N danmidge347@redacted
P/W Precious 2008

I can't upgrade to premium account on firestick as PayPal password is not recognised. I have the tivimate companion on my android phone.

Please cancel this subscription I'm not able to login with my username and password

I have paid for a life time account but can't login I have requested a new password but never get the email to do so I would like to use premium not sure what to do next please advise if we can fix the problem I will keep the service

I am trying to unlock premium service for Tivimate and it will not work. It shows that I have an account paid up until May 2022 but will not unlock. When I logged into your site just now , the message said I do not have an account. My PayPal account is attached to my info in your data base. Not sure what I need to do. I cancelled subscription and the resubscribed several times with no luck. Please advise. Regards,
Gary McInroy

I am trying to unlock my premium services and it is saying “no valid order”. It has charged my card

I can't transfer my tivimate companion from old firestick to new one

I wanna cancel this poor service and get my money back.

Hi, I need the login and server address information

I need to get user name and password to add playlists.

hell ive subscribed to tivimate premium but im not getting any information where to add my devices just keeps showing my payment methods could you please sort it out for me kind regards paul

Hi, I have the app and paid my subscription but there seems to be a problem, all the channels are there but they are all over the place, I dont have any groups, movies dont show up ans tv series dont show up, can you fix this problem please. The playlist works perfectly in other apps
Thanks

I have signed up and paid for use at the high rate and when I try login it won't let me and I have no confirmation email about signing up or payment just money taken and nothing to access the premium

My account is nitemvs6367@redacted. Trying to change password, since I am told that email and password don't match. If you can't fix problem, PLEASE CANCEL ORDER, and I will signup again. Let me know Michael Wagner

Hello I brought a subscription to your app and every time I sign in on my firestick it says start a new account when I already have a account so I need you guys to fix this asap

Delete tikimate subscription

Google play version is not supported.. Unfortunately neither is billing

I purchased the premium subscription, received an email of the purchase & the charge on my credit card. When I log in to the app it wants me to purchase again.
My tvimate account email is angiebanta@redacted
I tried logging into my device & it says my account info is incorrect.

I never got a URL or a code to download the channels

As an IPTV reseller and a happy and satisfied user of Tivimate,.
Could someone kindly advise how I can obtain more than five (5) premium accounts.
The process for obtaining accounts appears to be hit or miss at times when attempting to signup.
I have also tried using different email addresses without success.
Thank you for your assistance in this matter.
Regards,
ADS

Never received a email to sign in to playlists

Hi I had paid the year subscription but when I logged in it said I still need to unlock the premium. But on google play my subscription is active

I paid for tivimate premium companion app in May 2021. The guide has not been working for about 3 weeks now. I want the TV guide to work. Please let me know if this can be fixed.

I purchase Tivimate 1 years subsription 04/11/21
I now cant get access to my Nvidia shield

Install

Hi is it possible to get more devices for my subscription ?