Contact FINAL FANTASY XIV Companion Customer Service

Why should I report an Issue with FINAL FANTASY XIV Companion?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SQUARE ENIX Co.,Ltd. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. They also have frequent updates that log you out rather than keeping the app updated in the background, which makes you need to re-log in again (which gets a bit frustrating with the token...) Recently I've also had frequent errors while trying to load conversations.I've found the app useful to manage and keep track of my inventory when offline, but the lack of ease in using the app makes it a bit if a pain sometimes.

2. You can only sell items when logged out of the game and even then only once or twice a day, unless you want to pony up for the absurdly priced mog coins, a premium currency separate from the subscription service.Like many others, the app is very limited.

3. The few other benefits it provides are locked behind ANOTHER monthly fee in addition to your existing subscription and I think that's absurd, at least for the amount they're asking.Useful but also weirdly limited.

4. I use the free version all the time to check market board prices, but the the other features, especially those in the paid service, is far too restricted.

5. While I like the extra saddlebag and retainer (premium), I do wish there was a way to manage retainer ventures, do more than 2 things a day, and get a more complete picture of your inventory.

6. Tons of actions that cost some amount of currency, the character viewer is static and poor quality, and there is no tutorial or indicator of what anything actually is.

7. I like that i can show off my character's outfit from my phone, but we should be able to change gear sets from there.

8. The app is primarily great if you need to move things around or primarily chat with other people.

9. Being able to browse and sell from your inventory is neat and all, but it doesn't go much farther than that.

10. The premium upgrade is just more space, like the retainers, and chocobo saddlebags.

11. Also, a 3D model of your character you could move in 360° would be much better than the stock photo of our 3D character we shown in the app.

1. Fix FINAL FANTASY XIV Companion Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart FINAL FANTASY XIV Companion: Restarting the app will resolve most errors.
2. Update the FINAL FANTASY XIV Companion App. Here is how:
   1. On Android goto PlayStore » Search for "FINAL FANTASY XIV Companion" » Open FINAL FANTASY XIV Companion » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for FINAL FANTASY XIV Companion » click "UPDATE".
3. Clear FINAL FANTASY XIV Companion app cache: Clearing cached data will force your app to retrieve the latest data directly from FINAL FANTASY XIV Companion servers.
   1. On Android, goto Settings » Apps » Select "FINAL FANTASY XIV Companion" » click Storage » click "Clear Cache".
4. Check FINAL FANTASY XIV Companion app permissions. If any of these permissions required to use your device's features are disenabled, FINAL FANTASY XIV Companion might not work.
5. Uninstall and reinstall FINAL FANTASY XIV Companion. If nothing else has worked, completely uninstall FINAL FANTASY XIV Companion then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing FINAL FANTASY XIV Companion not working

2. Fix FINAL FANTASY XIV Companion Server issues & Internet Connection

1. Check network connection: An unstable Internet will make FINAL FANTASY XIV Companion be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to FINAL FANTASY XIV Companion not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, FINAL FANTASY XIV Companion may not be able to connect to the Internet when running in the background.