Contact Polycam Customer Service

Why should I report an Issue with Polycam: 3D Scanner & Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Polycam to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Picture count or something Basically pretty good, easy to understand, funny problemsI paid a lot of money for this app and it only works about 15% of the time for small models.

2. If you are paying for this app you are paying for something that does not work as good as some of the other free 3-D modeling apps.

3. I also think the app should allow the user to select the areas in the photos for more defined locations for the algorithm/cloud to create from.It's pretty good, albeit with some expected and unexpected issues.

4. It has potential but it's not there yet.Good, but not the best Just wanted to make it clear that there are apps which work better, which are free.

5. The app's UI is pretty straightforward, and the only thing I would add or alter would be to allow manual photos (for detail) when using auto mode.

6. Hoping for more of these lidar scanning apps so that the market will open up and we will have better and cheaper technology.This ap is both great and frustrating until I finally decided to subscribe.

7. Otherwise, for a relatively easy scan, the results looked pretty good in the in app viewer.

8. This does work pretty good in the trial, free version.

9. Thankfully I didn't pay for a year! Save yourself the headache and don't bother.It looks like a good app but requires subscriptions to actually save your result as 3d.

10. I would really like to just pay a buck or two each time I wanted model.Great app for making 3d models with cameras that don't have time of flight sensors.

11. It's probably great - the people in my 3D printing fb group like it - but the system of counting failures against you with no feedback as to WHY they failed is frustrating and off-putting.This is a short-term review.

1. Fix Polycam Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Polycam: Restarting the app will resolve most errors.
2. Update the Polycam App. Here is how:
   1. On Android goto PlayStore » Search for "Polycam" » Open Polycam: 3D Scanner & Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Polycam » click "UPDATE".
3. Clear Polycam: 3D Scanner & Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Polycam servers.
   1. On Android, goto Settings » Apps » Select "Polycam: 3D Scanner & Editor" » click Storage » click "Clear Cache".
4. Check Polycam app permissions. If any of these permissions required to use your device's features are disenabled, Polycam might not work.
5. Uninstall and reinstall Polycam. If nothing else has worked, completely uninstall Polycam then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Polycam not working

2. Fix Polycam Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Polycam be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Polycam not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Polycam may not be able to connect to the Internet when running in the background.