Contact ZCash Wallet Customer Service

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1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
2. You'll get immediate access to a support assistant specifically trained on support materials of ZCash Wallet.
3. Skip support wait times and emailing back and forth. Get help immediately.

1. Help your customers 🙏My wallet isn't opening again...just blank,if i could rate you zero,i would have done so... Pls fix then maybe i'll give a 5* review... Update: Really appreciate the fast reply i got, updated and upgraded my android but still not opening, even on google chrome.... I really appreciate the response... Update: thanks for the response again... Really appreciatedTerrible customer service.

2. Use a different simpler wallet, heck use a CLI because it'd be better than this.Quite disapointed.. i have neen experiencing issues with the wallet lately My coins are stuck, as i make a withdrawal it requires conformation by email.

3. Thanks for the awesome workIt's secure and free Zcash Wallet with a simple interface and built-in exchange.

4. It takes 20 seconds to move the money from the my old address to the new one.Really nice ZCash wallet.

5. Yes, ZCash Wallet is protected.Terrible. They stole money from me.

6. Plenty of other good options out therePerfect crypto wallet and currency tracking application.

7. Now I have my ZCash Wallet in my phone, it's really safe to use it.

8. I chose an ALGO address I have and tried to withdraw, but I can't even see how much ALGO was sent to confirm my transfer... and I can see the hash of my ZEC transfer, hope the exchange can figure it out.

9. Please fix it asap.Amazing ZCash Wallet app.

10. Yesterday I left my phone in the supermarket and was ecxited about my phone wallet.

11. I have tons of messages (notifications) about buying more coins but zero info about the address migration.

1. Fix ZCash Wallet Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart ZCash Wallet: Restarting the app will resolve most errors.
2. Update the ZCash Wallet App. Here is how:
   1. On Android goto PlayStore » Search for "ZCash Wallet" » Open ZCash Wallet - buy ZEC coin » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ZCash Wallet » click "UPDATE".
3. Clear ZCash Wallet - buy ZEC coin app cache: Clearing cached data will force your app to retrieve the latest data directly from ZCash Wallet servers.
   1. On Android, goto Settings » Apps » Select "ZCash Wallet - buy ZEC coin" » click Storage » click "Clear Cache".
4. Check ZCash Wallet app permissions. If any of these permissions required to use your device's features are disenabled, ZCash Wallet might not work.
5. Uninstall and reinstall ZCash Wallet. If nothing else has worked, completely uninstall ZCash Wallet then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing ZCash Wallet not working

2. Fix ZCash Wallet Server issues & Internet Connection

1. Check network connection: An unstable Internet will make ZCash Wallet be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to ZCash Wallet not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, ZCash Wallet may not be able to connect to the Internet when running in the background.