Contact Camera Gear Customer Service

Why should I report an Issue with Camera Gear?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Shuisky to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I use a samsung S7 edge with s3 gear.i love this app alot...working well untill i updated it few days ago...now it only display image from the back camera of my phone...but no button at all...cant take photo..cant record..cant do anything...is there anyway i can get the old setting back?Purchased the app for the phone and the widget.

2. Are we not supposed to be able to access the app on our phone? The app works from my watch but I cant access it on my phone.

3. Luckily newer watches have this functionality already built in making this app obsolete.I totally like the app!!! Only problem is the video refresh rate still being slow after the repeated daily updates for the camera speed.

4. Wasted money as I am unable to get a refund from the Samsung app store!Used to work when I first installed it, but haven't been able to get it going for 6 months.

5. Not to mention, I have to unlock it first! Terrible.Works for a little while then complains that the camera is inaccessible and tells me to close other apps.

6. Is it possible to have a setting to where you have the option of placing it on main screen with the picture and record button? If not how do i downgrade.Used to love this app.

7. The new version got rid of the camera swith button, now you have to go all the way to the setting to change it every time.

8. Now, the display turns on alerting everyone to the fact that there's an unguarded phone watching them.

9. Which I already have.Slow connection time between gear and device camera.

10. I've tried rebooting the phone (Android 11) and watch.

11. Now I have to open my phone to use it and it always turns on the display.

1. Fix Camera Gear Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Camera Gear: Restarting the app will resolve most errors.
2. Update the Camera Gear App. Here is how:
   1. On Android goto PlayStore » Search for "Camera Gear" » Open Camera Gear » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Camera Gear » click "UPDATE".
3. Clear Camera Gear app cache: Clearing cached data will force your app to retrieve the latest data directly from Camera Gear servers.
   1. On Android, goto Settings » Apps » Select "Camera Gear" » click Storage » click "Clear Cache".
4. Check Camera Gear app permissions. If any of these permissions required to use your device's features are disenabled, Camera Gear might not work.
5. Uninstall and reinstall Camera Gear. If nothing else has worked, completely uninstall Camera Gear then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Camera Gear not working

2. Fix Camera Gear Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Camera Gear be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Camera Gear not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Camera Gear may not be able to connect to the Internet when running in the background.