Contact Remote Control Customer Service

Why should I report an Issue with Remote Control for Android TV?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SensusTech LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The response was, make sure your TV and phone are on the same wifi network... 🙄🙈 GEE!! THANKS CAPTAIN OBVIOUS!!! NOT THE PROBLEM!!! TRY AGAIN!My batteries in my physical remote died, so I grabbed this app to change the channel real fast.

2. Full screen, sound on, full minute ads that interpret any movement (even trying to open notifications or close the app) as clicking on the ad.

3. If you're clicking (aka using the app) and and ad shows up, you might click on the ad then open up a window.

4. Especially annoying when I'm trying to quickly click something only for an add to pop up! Ha Ha! I timed it! You can't use it but for maybe 10 sec or less the first time you open it every time you open the app.

5. When there's a horrible ad on YouTube you can't get rid of it until you first are able to ship the ad on your app (if you can't find the real remote.) I very much miss my Roku.

6. Also, it would be nice if it had shortcut buttons like the physical remote for Netflix or Hulu or whatever else.Connecting to the TV was simple and seamless.

7. If there weren't other options I would actually seriously reconsider having an Android TV.Ever since I upgraded to the pro to be rid of the pesky ads, it keeps freezing and I have to close the app and go back in to get it working again, which it as annoying as waiting for an ad to finish before using it.

8. I like the layout and was strongly considering going premium but the aggressiveness of the ads and the failure to connect are going to have me uninstalling soon.It works, but it constantly disconnects; I have to reconnect over and over.

9. I hit 4 buttons and a full screen unskipable ad came up WITH sound.

10. This is horrible for the users and the companies running the ads, because it is creating a con art way of generating clicks from users, making companies pay more for no reason.

11. It will put ad pop ups right when you click the buttons, so you accidentally click on ads and go to their advertising websites.

1. Fix Remote Control Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Remote Control: Restarting the app will resolve most errors.
2. Update the Remote Control App. Here is how:
   1. On Android goto PlayStore » Search for "Remote Control" » Open Remote Control for Android TV » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Remote Control » click "UPDATE".
3. Clear Remote Control for Android TV app cache: Clearing cached data will force your app to retrieve the latest data directly from Remote Control servers.
   1. On Android, goto Settings » Apps » Select "Remote Control for Android TV" » click Storage » click "Clear Cache".
4. Check Remote Control app permissions. If any of these permissions required to use your device's features are disenabled, Remote Control might not work.
5. Uninstall and reinstall Remote Control. If nothing else has worked, completely uninstall Remote Control then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Remote Control not working

2. Fix Remote Control Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Remote Control be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Remote Control not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Remote Control may not be able to connect to the Internet when running in the background.