Published by Mail.Ru Group

Report an issue with Video calls and chat.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Video calls and chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mail.Ru Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Video calls and chat image 1 contact Video calls and chat image 2

About Video calls and chat

1. Always be in touch with such Agent's features as securely encrypted calls and high-quality video calls, speech-to-text for voice messages and an ability to create your own stickers.

2. Customize your communication and use animated 3D masks in video calls, create group chats with unlimited participants and channels!

3. Agent for Android – easy-to-use free messaging and calling app.

4. Encrypted and safe video calling!

5. Instant messaging app with Chat rooms.

6. Finally, chat synchroniza tion across all devices is available for your comfortable experience.

Video calls and chat Customer Insights

1. Then, after only 2 tries, app said I was out of chances and needed to use another phone number! What other phone number? Try having real people rather than computer geeks use your site to see how difficult registration is.its good for texting and calling for free.

2. Now, I will be looking for a different video chat app 😏I Use this app/service to keep in touch with my two young children on their Tablets using my Phone while I'm away to work, etc.

3. When I allowed my phone someone immediately called me and I haven't had spam calls in a long time, if that has something to do with this app I'm not comfortable using this anymore.

4. I didn't feel safe putting in my email or password so I exited the app, and when I saw the app, it had a whole different picture and the app was called agent.

5. It could be a security hazard but at the same time it could be just a random spam call, So I'm giving this a 4 star for great past experiences and only a 3 star because this could be a dangerous.I think this app should get a negative number.

6. Please get parents permission before risking being hacked.Most of the time i like using this app for sending videos back and forth and making video calls.

7. Lately tho, when someone tells me they are sending me a video or emoji pic, (on a different app, ie; messenger) it either never comes in or takes days, or sometimes comes through while i am video chatting...I started with Skype years ago.

8. So I used my phone number and there was no option for Missouri even when I searched for it.

9. My email then notifies me through another email that an attempt was made to change my password from a foriegn country.

10. I installed it and opened it, then I noticed everything on my phone was rearranged and the app wanted me to log in.

11. I would be lying to say that I wasn't a bit Grateful that it's aroud/available.Doesn't matter how good it is if they make it impossible to sign up.

Steps to Troubleshoot & Fix Video calls and chat Issues

1. Fix Video calls and chat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Video calls and chat: Restarting the app will resolve most errors.
  2. Update the Video calls and chat App. Here is how:
    1. On Android goto PlayStore » Search for "Video calls and chat" » Open Video calls and chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video calls and chat » click "UPDATE".
  3. Clear Video calls and chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Video calls and chat servers.
    1. On Android, goto Settings » Apps » Select "Video calls and chat" » click Storage » click "Clear Cache".
  4. Check Video calls and chat app permissions. If any of these permissions required to use your device's features are disenabled, Video calls and chat might not work.
  5. Uninstall and reinstall Video calls and chat. If nothing else has worked, completely uninstall Video calls and chat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Video calls and chat not working


2. Fix Video calls and chat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Video calls and chat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Video calls and chat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Video calls and chat may not be able to connect to the Internet when running in the background.

Reported Issues