Published by The Tor Project on Oct 10, 2024

Report an issue with Tor Browser (Alpha).
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Tor Browser (Alpha)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Tor Project to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Tor Browser (Alpha)

1. Project, a nonprofit organization. The Tor Project, Inc. , is a 501(c)(3) organization developing free and open source software for privacy and freedom online, protecting people from tracking, surveillance, and censorship.

2. Tor Browser is the only official mobile browser supported by the Tor Project, developers of the world’s strongest tool for privacy and freedom online.

3. With Tor Browser for Android, you are free to access sites your local internet service provider may have blocked.

4. Tor aims to make all users look the same, making it difficult for you to be fingerprinted based on your browser and device information.

5. When you use Tor Browser for Android, your traffic is relayed and encrypted three times as it passes over the Tor network.

6. Tor Browser isolates each website you visit so third-party trackers and ads can’t follow you.

7. Tor Browser prevents someone watching your connection from knowing what websites you visit.

8. Tor Browser will ALWAYS be free, but donations make it possible.

9. Project is a 501(c)(3) nonprofit based in the US. a contribution today.

10. The network is comprised of thousands of volunteer-run servers known as Tor relays.

11. All anyone monitoring your browsing habits can see is that you’re using Tor.

Tor Browser (Alpha) Customer Insights

1. Any type of cookies automatically clear when you're done browsing.💥FAKE REVIEWS= Red Flags💥The first several "Reviews" are so awkwardly fake! I mean how many random users use exactly the same terms like "It isolates my data" word for word OR with different arrangements of that term!? I didn't continue with this latest update.

2. Finally, I have a quick suggestion: I think the browser should have a built in QR code reader for secure link sharing.Very good program, no problems establishing and maintaining a connection to the Tor Network and accessing restricted websites.

3. There are a few small bugs: -I wish there was an option in the settings to automatically connect to the Tor Network when the application is started, instead of requiring the user manually click the onion-shaped "START" button.

4. This error sometimes happens repeatedly, and the only cure is to close the browser, restart it, and hope that you get an exit point that YouTube (Google) "likes".

5. Great job Tor Project! Keep it going!If you're searching for a privacy-centric internet browser on Android, look no further than Tor Internet browser.

6. Also, it would be nice if you could specify the country for the exit point as well.Hello World! I'm not sure what the difference is between this and the regular browser.

7. Overall though this application does the job, and does it much more smoothly that having to use Orbot and Orfox separately.It works well, except for one thing: I often get rejected on YouTube with an "unusual traffic" message.

8. I wish the browser would check YT connectivity before assigning an exit point.

9. Still can't download browser apps due to not being able to find accessible apps to use via browser.

10. -There is an option in the settings the user can uncheck to disable Always-On Notifications, but the option does not seem to work.

11. The second problem is that the network speed on the mobile version seems to be even slower than the desktop version.

Steps to Troubleshoot & Fix Tor Browser (Alpha) Issues

1. Fix Tor Browser (Alpha) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tor Browser (Alpha): Restarting the app will resolve most errors.
  2. Update the Tor Browser (Alpha) App. Here is how:
    1. On Android goto PlayStore » Search for "Tor Browser (Alpha)" » Open Tor Browser (Alpha) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tor Browser (Alpha) » click "UPDATE".
  3. Clear Tor Browser (Alpha) app cache: Clearing cached data will force your app to retrieve the latest data directly from Tor Browser (Alpha) servers.
    1. On Android, goto Settings » Apps » Select "Tor Browser (Alpha)" » click Storage » click "Clear Cache".
  4. Check Tor Browser (Alpha) app permissions. If any of these permissions required to use your device's features are disenabled, Tor Browser (Alpha) might not work.
  5. Uninstall and reinstall Tor Browser (Alpha). If nothing else has worked, completely uninstall Tor Browser (Alpha) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tor Browser (Alpha) not working


2. Fix Tor Browser (Alpha) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tor Browser (Alpha) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tor Browser (Alpha) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tor Browser (Alpha) may not be able to connect to the Internet when running in the background.

Reported Issues

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