Published by The Tor Project on Aug 19, 2024

contact Orbot: Tor for Android Chat with our AI-based Orbot Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Orbot?



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Why chat with our AI Orbot Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Orbot.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. It sometimes requires a force stop while running to get it to stop running in VPN mode when it's not on, which has always been an issue, but was escalated with the last update in September.Update, goes dormant a few minutes after you start it.

2. It does have a couple problems like failing to start sometimes and needing to stop it starting and start it again or needing to force stop the app to get it to work.

3. :)Orbot used to be a great free VPN, unfortunately now it either completely interrupts my connection or does not start at all.

4. I'd like to be able to configure the Global option to choose which countries it can connect to.To be honest its all on the processing speed of the user's phone and internet connection.

5. The first start after install goes fine, as long as I leave it running and wifi stays connected.

6. Gooood orbot!!!!Works as a effective option for securing your connection while on wifi.

7. It gets stuck at "Starting..." Every time I try to start after having stopped it or on boot.

8. Slow connection time - The app takes some time to connect at times, but this is acceptable for how well it works.

9. The app itself is great, or it would be if I didn't have to clear the data/cache every time I try to restart my connection to Tor.

10. It does seem to hinder the connection speed/data flow, meaning it slows it somewhat but has never failed to load the page.

11. Random disconnects - At times, the app may randomly disconnect me from it, which cuts my connection to the blocked app/s I'm trying to access.

Steps to Troubleshoot & Fix Orbot Issues

1. Fix Orbot Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Orbot: Restarting the app will resolve most errors.
  2. Update the Orbot App. Here is how:
    1. On Android goto PlayStore » Search for "Orbot" » Open Orbot: Tor for Android » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Orbot » click "UPDATE".
  3. Clear Orbot: Tor for Android app cache: Clearing cached data will force your app to retrieve the latest data directly from Orbot servers.
    1. On Android, goto Settings » Apps » Select "Orbot: Tor for Android" » click Storage » click "Clear Cache".
  4. Check Orbot app permissions. If any of these permissions required to use your device's features are disenabled, Orbot might not work.
  5. Uninstall and reinstall Orbot. If nothing else has worked, completely uninstall Orbot then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Orbot not working


2. Fix Orbot Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Orbot be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Orbot not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Orbot may not be able to connect to the Internet when running in the background.

Reported Issues

— 2 years ago by Rupal Thaker

Dear Orbot team, Hope you're well. I tried to install Orbot on my Samsung A13 but it gives no indication if it has. It say it will install soon. can you please check? I really need it for. Mainly for privacy & people hacking into my personal yahoo emails & facebook private messages. Thank you. I look forward to your reply. Kind regards, Miss Rupal Thaker UK Kent