Contact SMART Customer Service

Why should I report an Issue with SMART?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of SMART Union to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Keep up to date with SMART news, and receive important notifications and updates.

2. Access member benefits and personalized information about your Local.

3. The new SMART app gets information to members faster and easier than ever before!

4. Manage your regional meeting visit with session schedules, maps, and more.

1. Now-- nothing!Would like notifications and alerts to new postings and texts.4th time I've tried to access the app in 2 days and nothing, just keeps trying to to load...Still will not load emailed them and did a review the last update made it so it will not load on my note 10The app is getting better and better with both information and usability.App will not load up on my Note 10.

2. Just keeping buffering the whole timeSince the most recent update it will not open on my Note 20 Ultra.Works as intended and provides extra guidance and information from our international and local unions.App used to be user friendly.

3. I used to be able to open the app, plug in the number from the ductwork sticker, etc.

4. What's up? Nothing is working.

1. Fix SMART Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart SMART: Restarting the app will resolve most errors.
2. Update the SMART App. Here is how:
   1. On Android goto PlayStore » Search for "SMART" » Open SMART » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SMART » click "UPDATE".
3. Clear SMART app cache: Clearing cached data will force your app to retrieve the latest data directly from SMART servers.
   1. On Android, goto Settings » Apps » Select "SMART" » click Storage » click "Clear Cache".
4. Check SMART app permissions. If any of these permissions required to use your device's features are disenabled, SMART might not work.
5. Uninstall and reinstall SMART. If nothing else has worked, completely uninstall SMART then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing SMART not working

2. Fix SMART Server issues & Internet Connection

1. Check network connection: An unstable Internet will make SMART be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to SMART not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, SMART may not be able to connect to the Internet when running in the background.