Published by Mozilla on Nov 21, 2024

Report an issue with Firefox Fast & Private Browser.
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Why should I report an Issue with Firefox Fast & Private Browser?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mozilla to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Firefox Fast & Private Browser

1. By choosing Firefox, you support the non-profit Mozilla Foundation whose mission is to build a better internet — one that puts individual and public benefit over commercial profit. • Automatic tracker blocking — By default, Firefox blocks trackers and scripts such as social media trackers, cross-site cookie trackers, crypto-miners and fingerprinters. • Enhanced tracking protection — Choose the “strict” setting and get even more privacy protections. • Private browsing mode — When you close private mode, your browsing history is automatically erased from your device. • Find what you want quickly — create as many tabs as you like without losing track. • See your open tabs as thumbnails or a list view. • See tabs from your phone on your desktop and vice versa — or choose to keep them separate. • Log into sites easily — Firefox remembers your passwords across devices. • Firefox suggests passwords for new log-ins and stores them securely. • Enhanced Tracking Protection automatically blocks online trackers from following you around the web and slowing down your pages. • Get suggestions and previously searched results in the search bar so you can quickly access the sites you visit most. • Move the search bar location from the top to the bottom of the screen, making it easier to use with one hand. • Use the Firefox search widget to search the web directly from your device’s home screen. • See the recent searches you’ve done on other devices for seamless searching across mobile, desktop and more. • Get helpful add-on extensions, including ways to block ads, block certain webpages, turbo-charge privacy settings and more. • Access your recent bookmarks, top sites and see popular articles from across the internet, recommended by Pocket, which is part of Mozilla.

2. Switch to dark mode any time, reducing eye strain and prolonging your battery power. • Pop videos out of their webpages or players and pin them to the top of your phone’s screen to watch while you surf the web and do other things. • Share links to web pages or specific items on a page with easy, quick access to your most recently used apps.

3. Mozilla exists to build the internet as a public resource accessible to all because we believe open and free is better than closed and controlled.

4. Don’t settle for a browser made by unethical, profit-driven, data-hoarding companies.

5. It’s a new era in tech.

6. We build products like Firefox to promote choice and transparency and give people more control over their lives online.

Firefox Fast & Private Browser Customer Insights

1. If this gets fixed in an update then this browser would be 5 starsI've been using this for years now problem and now recently just trying to scroll back to the top of a page causes the app to think "hey, I can see you're trying to refresh the page, I'll get right on that for you 😁" and will refresh after scrolling up 2 lines of text.

2. Ultimately, the only complaint I still have is that it usually seems to reload whatever page you're on when you switch apps; it does normally save your position, at least, but the slight extra delay is a nuisance.Firefox has been my go-to browser for over a decade.

3. And yes, I've tried with no add-ons, tracking protection disabled, https only off, and clearing browsing history, cookies, cache.Love firefox on desktop and on my phone.

4. However, after about a month of using it, I can confidently say I've never used a browser that cause more broken websites than Firefox.

5. Or Samsung Internet Browser.I did really enjoy it, but the new update makes tabs bulkier and harder to use.

6. My biggest gripe with Firefox Mobile is that for YEARS the downloads section on the app crashes the whole thing, and hasn't been fixed since then.

7. Excuse me, Firefox, I am simply trying to scroll up not completely lose my place and/or and info I've typed into text boxes.

8. I have to keep another web browser installed on my phone to ensure I have something to open websites that do not work.

9. Still better than Chrome.When I first downloaded this browser, I would've given it 5 stars because of how many features and options it has.

10. Also the new update has made youtube crash almost every time I click full screen until I go back into the site manually.

11. HOWEVER, every other browser on my phone works, like Chrome.

Steps to Troubleshoot & Fix Firefox Fast & Private Browser Issues

1. Fix Firefox Fast & Private Browser Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Firefox Fast & Private Browser: Restarting the app will resolve most errors.
  2. Update the Firefox Fast & Private Browser App. Here is how:
    1. On Android goto PlayStore » Search for "Firefox Fast & Private Browser" » Open Firefox Fast & Private Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Firefox Fast & Private Browser » click "UPDATE".
  3. Clear Firefox Fast & Private Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Firefox Fast & Private Browser servers.
    1. On Android, goto Settings » Apps » Select "Firefox Fast & Private Browser" » click Storage » click "Clear Cache".
  4. Check Firefox Fast & Private Browser app permissions. If any of these permissions required to use your device's features are disenabled, Firefox Fast & Private Browser might not work.
  5. Uninstall and reinstall Firefox Fast & Private Browser. If nothing else has worked, completely uninstall Firefox Fast & Private Browser then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Firefox Fast & Private Browser not working


2. Fix Firefox Fast & Private Browser Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Firefox Fast & Private Browser be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Firefox Fast & Private Browser not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Firefox Fast & Private Browser may not be able to connect to the Internet when running in the background.

Reported Issues