Published by StayPrivate Ltd on Nov 21, 2024

Report an issue with Keepd.
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Why should I report an Issue with Keepd?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of StayPrivate Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Keepd Customer Insights

1. But I seriously have a lot of important emails i needSteam private is everybody's bottom line but when your your present information is breached you really have to think twice but it really private and safeNot working Tried to update contact information and received verification codes but after entering them got a network error and now can't access emails in the app.

2. The inbox is automatically organised so it's much easier to find things! Since I signed up things keep updating and improving too! It's already miles better than what I was using (Gmail) and it keeps improving.

3. Deleting.Initially only used this app for the occasional email where I needed to send important documents I didnt trust Gmail with.

4. StayPrivate is now the email of choice for me and family and friend - I'd definitely recommend!A truly fantastic service, the app works beautifully.

5. Then it just sits there loading til it says "Network error" PLEASE PLEASE PLEAS fix this ASAP! I will change my review to 5 stars.

6. But now I use this as my main email it's been really easy to use and is SO much more organised than normal Gmail.

7. Very disappointed... I had high hopes for this.Love this service! I actually used to avoid my emails because of all the spam I got.

8. Keep it up guys, you're all doing a fantastic job with this one! Oh, and thanks!Great application.

9. Stayprivate reduce the amount of spam plus you can block to stop spam/unwanted mail fully.

10. The app asks for permission to send notifications but doesn't give me an option to allow it or not.

11. Also I can't edit contacts.Worthless. This sets up a single email address for this app only.

Steps to Troubleshoot & Fix Keepd Issues

1. Fix Keepd Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Keepd: Restarting the app will resolve most errors.
  2. Update the Keepd App. Here is how:
    1. On Android goto PlayStore » Search for "Keepd" » Open Keepd » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Keepd » click "UPDATE".
  3. Clear Keepd app cache: Clearing cached data will force your app to retrieve the latest data directly from Keepd servers.
    1. On Android, goto Settings » Apps » Select "Keepd" » click Storage » click "Clear Cache".
  4. Check Keepd app permissions. If any of these permissions required to use your device's features are disenabled, Keepd might not work.
  5. Uninstall and reinstall Keepd. If nothing else has worked, completely uninstall Keepd then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Keepd not working


2. Fix Keepd Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Keepd be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Keepd not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Keepd may not be able to connect to the Internet when running in the background.

Reported Issues