Published by Mozilla on Nov 21, 2024

contact Firefox Focus: No Fuss Browser Chat with our AI-based Firefox Focus Support
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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Firefox Focus?



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  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. The only variation is when you first open the browser and it's blank, nothing loaded, you can rotate to landscape and all the controls at the top stay! But the second you press enter on a url, it goes gray, too.

2. When you have a link open in the browser and you turn your phone screen off it continues to play the audio of the video.

3. Also blocking Java script makes most sites useable.No longer able to open links in other apps/browsers as of the recent updates, just instantly crashes.

4. Overall good experience that blocks some ads and makes mobile web browsing more tolerable, but I always have issues clicking on things (like trying to x out of a pop-up video sometimes just doesn't work without trying like 15 times).

5. Back button doesn't work if a site has a certain type of scripting and you have to press the trash can.It's a nice browser and has just about everything I want.

6. Why not have "open" and " clear and close" 9.9 out of 10 times if I back out of the browser I'm good, otherwise if I want to go back to my session I'll click open.

7. Don't like the recent UI update with the new location of the forward/back/refresh buttons.Please fix these two SUPER annoying bugs/features: 1) Where, after a certain amount of time, you try to switch back to FF, it interprets it as a "delete history now" and clears out the last page you were looking at.

8. If you put the app to system tray and do other things it pops up with a notification to either open it or erase and open.

9. I added a fifth star too.Used to be 5 stars all around but there is a huge bug right now, which basically makes the entire browser completely pointless.

10. I want to love this browser, but there are a couple of design choices that badly hold it back.

11. Affects all sites, if I rotate my phone, the screen goes gray except for a purple notification bar at the top.

Steps to Troubleshoot & Fix Firefox Focus Issues

1. Fix Firefox Focus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Firefox Focus: Restarting the app will resolve most errors.
  2. Update the Firefox Focus App. Here is how:
    1. On Android goto PlayStore » Search for "Firefox Focus" » Open Firefox Focus: No Fuss Browser » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Firefox Focus » click "UPDATE".
  3. Clear Firefox Focus: No Fuss Browser app cache: Clearing cached data will force your app to retrieve the latest data directly from Firefox Focus servers.
    1. On Android, goto Settings » Apps » Select "Firefox Focus: No Fuss Browser" » click Storage » click "Clear Cache".
  4. Check Firefox Focus app permissions. If any of these permissions required to use your device's features are disenabled, Firefox Focus might not work.
  5. Uninstall and reinstall Firefox Focus. If nothing else has worked, completely uninstall Firefox Focus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Firefox Focus not working


2. Fix Firefox Focus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Firefox Focus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Firefox Focus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Firefox Focus may not be able to connect to the Internet when running in the background.

Reported Issues

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