Published by Hola VPN Ltd.

Report an issue with Hola Video Accelerator.
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Why should I report an Issue with Hola Video Accelerator?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Hola VPN Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

Hola Video Accelerator Customer Insights

1. really needs an option to start at boot and run in the background without having to manually click on and keep the browser window up.Doesn't work!!! YouTube still buffers and I even have resolution down to 144p and this app active and it still buffers!!! Horrible!!! I can see that they tried but they just didn't make this app rightI really love the idea for this app but for me the feature it was made to do isn't working.

2. Now this app is extremely important and worthy as it helps to make YouTube faster than ever.I don't know is it just a really good app or just my internet but after on HVA videos really loads much better, but i guess there are some bugs possibly, thank you developers for introducing us to this app, really a good job.Video caching doesn't work on my browsers: Fitefox, Chrome, Samsung internet.

3. Troubleshoot wasn't helpful.I couldn't get YouTube to work because it keeps on buffering I was just about to pull my hair out then I found this apps now my troubles are over and I can watch all the videos I want to Thank you I appreciate it very muchHola Devs are definitely worth looking at.

4. Don't count on it for any use past the first time, because it will lower your internet speed and make videos even slower to load.

5. Seems like once you log in useing your google account the app doesn't work.

6. I will be reporting this to google right away!I had a problem when I'm entering to this app before and after my previous review finally it has been fixed.

7. The switch that use to appear "On/Off" doesn't any more even after signing in.

8. The video I'm streaming still buffers.

9. Is it even legal steal someone's infomation and not provide the service.

10. Youtube app too.

11. It's a one time wonder.

Steps to Troubleshoot & Fix Hola Video Accelerator Issues

1. Fix Hola Video Accelerator Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hola Video Accelerator: Restarting the app will resolve most errors.
  2. Update the Hola Video Accelerator App. Here is how:
    1. On Android goto PlayStore » Search for "Hola Video Accelerator" » Open Hola Video Accelerator » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hola Video Accelerator » click "UPDATE".
  3. Clear Hola Video Accelerator app cache: Clearing cached data will force your app to retrieve the latest data directly from Hola Video Accelerator servers.
    1. On Android, goto Settings » Apps » Select "Hola Video Accelerator" » click Storage » click "Clear Cache".
  4. Check Hola Video Accelerator app permissions. If any of these permissions required to use your device's features are disenabled, Hola Video Accelerator might not work.
  5. Uninstall and reinstall Hola Video Accelerator. If nothing else has worked, completely uninstall Hola Video Accelerator then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hola Video Accelerator not working


2. Fix Hola Video Accelerator Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hola Video Accelerator be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hola Video Accelerator not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hola Video Accelerator may not be able to connect to the Internet when running in the background.

Reported Issues