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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Hola VPN Proxy Plus?



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Why chat with our AI Hola VPN Proxy Plus Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
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  3. Skip support wait times and emailing back and forth. Get help immediately.



What users are saying

1. I have already tried to sort it out through Google, but it doesn't comply with their policy.I was in contact with a Hola rep from the billing department concerning my account saying that I'm now paying 11.95 a month for Plus instead of the $5.00 subscription price I've paid for about 4 years.

2. Have been in touch a number of times to try and get refund.Multiple times and mouse conversion app for Android or something like a good idea, but the power and the dark night movie in tamil monster fight for their lives, the final decision movie download godzilla vs the dark world, but I don't think it was just the mist of the project, and mouse with it.

3. The same issue occured on four different devices throughout the years, though all of them were Samsung devices - but you can't say that is the cause, because other third party VPNs, including the free ones, are still working like a flaw.

4. Thanks Hola for providing discounted rate.Thought i was getting a 3 day free trial and was charged for a years service immediately.

5. For example, few years ago I was able to run YT Music via Hola without any issues on any configuration, I was even able to buy YT Red subscription! Unfortunately, at some point Hola stopped workong for me.

6. When you connect to, for example, US, you are actually connecting to a Hola User's Internet connection who is staying in US, and inturn when someone selects your country you could be the connection point.

7. specially that if you have the same case I had with them when I tried to cancel the subscription in the trial time but it didn't help me to avoid being charged for a year long subscription for a useless service.

8. Yes, it's creating VPN connection and seem to connect without any issues, - but my location leaks somehow and YT Music (as well as other geo-restricted apps) does not allow me to enter.

9. I provided a screenshot on Nov 3, 2018, 10:16 AM and I haven't heard back from that, or any other, Hoia rep about why my account says I'm paying $11.95 a month.

10. Instead every Hola user is a connection point.

11. totally disappointmentI was offered a free trial but instead they took $130 from my account.

Steps to Troubleshoot & Fix Hola VPN Proxy Plus Issues

1. Fix Hola VPN Proxy Plus Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Hola VPN Proxy Plus: Restarting the app will resolve most errors.
  2. Update the Hola VPN Proxy Plus App. Here is how:
    1. On Android goto PlayStore » Search for "Hola VPN Proxy Plus" » Open Hola VPN Proxy Plus » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Hola VPN Proxy Plus » click "UPDATE".
  3. Clear Hola VPN Proxy Plus app cache: Clearing cached data will force your app to retrieve the latest data directly from Hola VPN Proxy Plus servers.
    1. On Android, goto Settings » Apps » Select "Hola VPN Proxy Plus" » click Storage » click "Clear Cache".
  4. Check Hola VPN Proxy Plus app permissions. If any of these permissions required to use your device's features are disenabled, Hola VPN Proxy Plus might not work.
  5. Uninstall and reinstall Hola VPN Proxy Plus. If nothing else has worked, completely uninstall Hola VPN Proxy Plus then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Hola VPN Proxy Plus not working


2. Fix Hola VPN Proxy Plus Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Hola VPN Proxy Plus be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Hola VPN Proxy Plus not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Hola VPN Proxy Plus may not be able to connect to the Internet when running in the background.

Reported Issues

— 3 years ago by Deniz

Dear, I would like to cancell my subscription for the VPN. I will not need a VPN anymore. Thank you for your services.

— 3 years ago by Olivia

I would like to cancel my subscription to Hola VPN

— 3 years ago by Hayk

Hi please cancel my subscription