Contact IPTV Customer Service

Why should I report an Issue with IPTV - Tidox Player?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tidox to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I have downloaded and reinstalled yet many times and I thought so double check the link to make sure it was exactly correct.The app is almost perfect, the streams from my m3u are playing real good.But, can you please add a "favorites" section in the next update? That'll be great! EDIT: I just checked out the app,the problem is that it's still no "favorites" section, I'm using this on my TV.

2. But if your watching on your phone or tablet it's flawless!Great app! Best iptv app I've found! (And I've been looking) A feature suggestion for the dev folks if you have any interest, perhaps alias names for the playlists.

3. After trying so many video software on Google play for m3u8 files, Tidox is the best!! Only small issue is the casting part to the chromecast doesn't work to well.

4. Thanks for the great app and small memory footprint.I've copied and pasted my m3u URL into many different apps and they all work except tidox.

5. EDIT: I see that the favorites section has been added & the EPG is now working.

6. Excellent build quality!!! Thank you for designing such an excellent software.

7. My providers urls aren't intuitive at all so some additional naming field would be quite helpful.

8. Whenever I try to add the link the app crashes.

1. Fix IPTV Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart IPTV: Restarting the app will resolve most errors.
2. Update the IPTV App. Here is how:
   1. On Android goto PlayStore » Search for "IPTV" » Open IPTV - Tidox Player » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for IPTV » click "UPDATE".
3. Clear IPTV - Tidox Player app cache: Clearing cached data will force your app to retrieve the latest data directly from IPTV servers.
   1. On Android, goto Settings » Apps » Select "IPTV - Tidox Player" » click Storage » click "Clear Cache".
4. Check IPTV app permissions. If any of these permissions required to use your device's features are disenabled, IPTV might not work.
5. Uninstall and reinstall IPTV. If nothing else has worked, completely uninstall IPTV then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing IPTV not working

2. Fix IPTV Server issues & Internet Connection

1. Check network connection: An unstable Internet will make IPTV be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to IPTV not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, IPTV may not be able to connect to the Internet when running in the background.