Contact Help Scout Customer Service

Why should I report an Issue with Help Scout?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Help Scout to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. With the Help Scout Android app, quickly review conversations, assign conversations to teammates, and reply to customers.

2. Bring your help desk to your pocket for customer service anytime, anywhere.

3. Thoughts, feedback, suggestions?

4. We'd love to hear it all! Email help@helpscout. com and let us know!

1. I see that HelpScout has responded to some previous reviews saying that the app has been fixed in version 2, but I am writing this days after their response and have been using the latest version and still constantly have the notification issue.

2. This is such an annoying bug -- it brings on a small wave of rage when I get an important HelpScout notice and then cannot get the app to load the conversation, then get a mailbox error, then have to jump through hoops to try and get into the mailbox.

3. This one simple change they made destroyed the value of their platform for us and we are actively seeking an alternative platform now.Notifications persist on mobile/the app even after I've marked it as complete or deleted it on my desktop browser.

4. Thus requires me to (a) change the customer and/or add a new one; (b) edit a customer name (otherwise saved replies may not prefill data correctly) and (c) hide selected messages - all things I can do on my desktop.

5. Version 2.1.0 Most of the time you tap on an Android notification it takes you to a blank white screen or says there is a mailbox error.

6. Without working notifications I might as well just browse to the website.Helpscout used to be 5 star amazing; however no longer.

7. Really should have these settings in-app to avoid confusion.Updated review as of April 2022 - 3 stars - constantly says "You are offline" at the most annoying time.

8. Updated to a 4 star as of the latest release that now lets you see and copy the email address of the customer!I want to be able to respond to customer queries via the app.

9. But the very basic functionality of an app not having ANY notifications whatsoever when someone starts a chat or send a ticket, is a showstopper for me.

10. If this is not fixed, we will likely switch away from HelpScout when our next yearly payment comes due.

11. I have brought this problem to HS's attention by reaching out personally multiple times over the last few months and always get "friendly / polite" responses that do not register as adequate mea culpas to me.

1. Fix Help Scout Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Help Scout: Restarting the app will resolve most errors.
2. Update the Help Scout App. Here is how:
   1. On Android goto PlayStore » Search for "Help Scout" » Open Help Scout » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Help Scout » click "UPDATE".
3. Clear Help Scout app cache: Clearing cached data will force your app to retrieve the latest data directly from Help Scout servers.
   1. On Android, goto Settings » Apps » Select "Help Scout" » click Storage » click "Clear Cache".
4. Check Help Scout app permissions. If any of these permissions required to use your device's features are disenabled, Help Scout might not work.
5. Uninstall and reinstall Help Scout. If nothing else has worked, completely uninstall Help Scout then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Help Scout not working

2. Fix Help Scout Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Help Scout be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Help Scout not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Help Scout may not be able to connect to the Internet when running in the background.