Contact Luma Customer Service

Why should I report an Issue with Luma: heic to jpg converter?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Simple Soft Alliance to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. For anyone who does struggle through saving an image in your DCIM folder hoping for it to appear in the gallery just reboot your phone and it will appear.This works, but file selection is very challenging when photos are sorted from oldest to newest with no option to change the sort order.

2. It seems to be determined for me to do that.After installation, oddly blank app in the center main screen - the right side "+" button asks if I'd like to open a 'single file' or alternately 'folder', but neither pulls file (had approved permissions access already).

3. Then when you click a pic to convert, it's a different picture?? If you want to just do a single file, again there's no sort function and they default from oldest to newest, so it takes forever to scroll to the newest pics you want to convert.

4. Hold down on the image, select the Share option above, then click the Upload to Photos option, and it'll save it your Gallery too.Conversation of heic to jpg, also jpg to heic.

5. Just seems lazy.I honestly dont have any expectation that this will work beacuse I had already installed other heic converter apps and didn't work .

6. Main screen fully remained blank regardless of what was done in app; could not get a single thing to perform, totally inoperable in every way :(This app does work but only with JPEG/JPG.

7. Edit: It is been 2 years now and the issues aren't fixed!App doesn't have a sort function, so if you add a folder, the pictures are sorted randomly.

8. My big gripe is that it allows me to select all images in a folder to convert to heif but then crashes if any of those it selected for me happen to be an unsupported format.

9. This app is way better than other heic converter .I'm just glad to have found an heic converter that preserves image quality, I tried a few and this is the only one that worked.

10. It doesn't work with PNG but shows the message "image saved" (without the the conversion screen) when it actually isn't saved.

11. For android users, make sure that you go into your internal storage in files to find the converted images, not Gallery.

1. Fix Luma Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Luma: Restarting the app will resolve most errors.
2. Update the Luma App. Here is how:
   1. On Android goto PlayStore » Search for "Luma" » Open Luma: heic to jpg converter » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Luma » click "UPDATE".
3. Clear Luma: heic to jpg converter app cache: Clearing cached data will force your app to retrieve the latest data directly from Luma servers.
   1. On Android, goto Settings » Apps » Select "Luma: heic to jpg converter" » click Storage » click "Clear Cache".
4. Check Luma app permissions. If any of these permissions required to use your device's features are disenabled, Luma might not work.
5. Uninstall and reinstall Luma. If nothing else has worked, completely uninstall Luma then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Luma not working

2. Fix Luma Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Luma be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Luma not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Luma may not be able to connect to the Internet when running in the background.