Published by Villa Restaurant Group on Sep 1, 2023

Report an issue with VRG Rewards.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with VRG Rewards?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Villa Restaurant Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact VRG Rewards image 1 contact VRG Rewards image 2

About VRG Rewards

1. Our VRG Rewards program was created to provide our guests the opportunity to enjoy everything about our quick service brands, and earn points when doing so! • Join our program and receive 500 points upon joining. • Order takeout from any of our participating locations. • View your member account balance and your rewards. • Access our catering link, refer a friend, and location finder. - Provide your check in code at the counter to earn points and/or redeem rewards in-store. • Bonus points for referring a friend to the program. - Redeem food items with points prior to placing your purchase. • Get notifications from us announcing new menu items, special events, and more!

VRG Rewards Customer Insights

1. I've been going to the same place for quite some time and have only 640 points and it doesn't seem worth it enough.Good design, easy to sign up for rewards program however anyone reading this should know that at least here in Washington State, the Villa Rewards program has not officially launched yet... I was told on Facebook Messenger while chatting with the Villa account that at least in Washington, it will launch sometime next week after the time of this review and it's best to wait a while longer so any problems may be fixed and you'll be able to redeem your free value meal recieved by signing up... 5/5☆i love the app how it looks but it crashes and i really want to use it .

2. I like that you have an app and the reward seem pretty cool but I have yet to find a place where I'm able to get any points.

3. I even received a text saying to "we havent seen you in a while and come in and get 3x the points" but I was still unable to take advantage.

4. coloradoGreat app design, I understand it's still being developed, however I think the point should be scaled a little higher.

5. The people working the counter don't understand how the app works.

6. Not all location connect to the app anyway.App no longer working.

7. i tried again today different location also could not use app.

8. im running Android 9PKQ1The app is no longer active.

9. I was offered a gift to install the app I could not use.

10. plzzzzzz patch it.

11. They shut it down.

Steps to Troubleshoot & Fix VRG Rewards Issues

1. Fix VRG Rewards Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart VRG Rewards: Restarting the app will resolve most errors.
  2. Update the VRG Rewards App. Here is how:
    1. On Android goto PlayStore » Search for "VRG Rewards" » Open VRG Rewards » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VRG Rewards » click "UPDATE".
  3. Clear VRG Rewards app cache: Clearing cached data will force your app to retrieve the latest data directly from VRG Rewards servers.
    1. On Android, goto Settings » Apps » Select "VRG Rewards" » click Storage » click "Clear Cache".
  4. Check VRG Rewards app permissions. If any of these permissions required to use your device's features are disenabled, VRG Rewards might not work.
  5. Uninstall and reinstall VRG Rewards. If nothing else has worked, completely uninstall VRG Rewards then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing VRG Rewards not working


2. Fix VRG Rewards Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make VRG Rewards be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to VRG Rewards not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, VRG Rewards may not be able to connect to the Internet when running in the background.

Reported Issues