Published by The Standard Group PLC. on Aug 28, 2024

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Why should I report an Issue with The Standard Digital e-Paper?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of The Standard Group PLC. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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The Standard Digital e-Paper Customer Insights

1. Who said that I should read all the papers? Kindly specify so that I can choose the paper to read and not combinations.If you took half as much time making the app pleasant as you took upping security measures, then we wouldn't be here.

2. Thanks for this update,though it's an overdue.I have downloaded the android version which seems nice and working well but also come up with the app to use on laptop or computer because on laptop or computer the font looks small and you cant read.

3. With version 2.0.1, there is excellent user interface, subscription made wonderfully easy and and the epaper reading interface greatly improved.

4. kindly improve on this.The app seems to be good, but you advertised on the local TV stations that the lowest subscription is 10bob, on the contrary the lowest subscription option in the app I can access is 30bob.

5. Of course, you're fighting piracy but not to the tune of removing basic functions like OFFLINE VIEWING!!! An internet connection is required all the time to access newspapers.

6. Even screenshots? How do we share important notices, job adverts, tenders, with friends and family? I'm not renewing my subscription because all these measures make the service UNWORTHY !!!Stupid app.

7. I'll stick to physicals and reading news from browsers thank you very muchThough subscribed for the whole month I'm unable to login.

8. Switching to portrait or landscape, the content dissappears or I can't swap to the next page.They've disabled a lot of features making the app useless.

9. The user interface is unattractive and the viewing is just sub-par I don't see this being a thing, One news paper is all you get from me.

10. Sure standard took his cash but to his surprise, the home page kept saying subscribe.

11. Today i downloaded the app and was excited as i read it as it was so swift in moving page to page.

Steps to Troubleshoot & Fix The Standard Digital e-Paper Issues

1. Fix The Standard Digital e-Paper Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart The Standard Digital e-Paper: Restarting the app will resolve most errors.
  2. Update the The Standard Digital e-Paper App. Here is how:
    1. On Android goto PlayStore » Search for "The Standard Digital e-Paper" » Open The Standard Digital e-Paper » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for The Standard Digital e-Paper » click "UPDATE".
  3. Clear The Standard Digital e-Paper app cache: Clearing cached data will force your app to retrieve the latest data directly from The Standard Digital e-Paper servers.
    1. On Android, goto Settings » Apps » Select "The Standard Digital e-Paper" » click Storage » click "Clear Cache".
  4. Check The Standard Digital e-Paper app permissions. If any of these permissions required to use your device's features are disenabled, The Standard Digital e-Paper might not work.
  5. Uninstall and reinstall The Standard Digital e-Paper. If nothing else has worked, completely uninstall The Standard Digital e-Paper then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing The Standard Digital e-Paper not working


2. Fix The Standard Digital e-Paper Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make The Standard Digital e-Paper be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to The Standard Digital e-Paper not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, The Standard Digital e-Paper may not be able to connect to the Internet when running in the background.

Reported Issues