Contact Immuni Customer Service

Why should I report an Issue with Immuni?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Ministero della Salute to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I live near the northern Italian border, so for me it would be important that the app collaborates with the austrian,german, swiss and french versions, because the virus does not know nationality so the apps should not do...You have to have the location on, alongside with also the blotooth it simply burns your phone battery, great! This should be an everyday app to use, but if your phone last only half of a day it does not have much sense.

2. Second reason, there's no data report about cases/other phones met, so what's the real use of this app? Last but not least, too many notifications as other users pointed at.Not sure this app helps as the positive covid result requires manually enable it.

3. It also doesn't give you the option to turn off location and Bluetooth when setting up the app,i just wanted a digital greenpass ffs.

4. The rating is just for the look and feel of the app and for encouragement.The app is an ingenious approach to the track and notification problem and requires no personal data (except regione) and no app permissions.

5. It uses Bluetooth Low Energy (BLE) so very low power consumption and essential to the anonymity as it uses a random private non resolvable device address.

6. This anonymity was built into Bluetooth LE many years ago.I got an authcode to download my green pass, but I couldn't retrieve the document.

7. First of all, Bluetooth and location always switched on burn the battery rather quickly.

8. In case this would helping to reduce the Covid spread I wish the app contains info as like been Vaccinated or more country been added as option.

9. Haven't seen how the app works yet, though I would like it to have the following feature: - show the notification of turning on the Bluetooth only when outside home.

10. The problem seems to be caused by a bug when decrypting the app's data at launch.The idea of an app was really cool, but there are some issues that don't let it work properly.

11. Because at home I disable the Bluetooth to save battery since there is no risk of meeting any infected person.

1. Fix Immuni Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Immuni: Restarting the app will resolve most errors.
2. Update the Immuni App. Here is how:
   1. On Android goto PlayStore » Search for "Immuni" » Open Immuni » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Immuni » click "UPDATE".
3. Clear Immuni app cache: Clearing cached data will force your app to retrieve the latest data directly from Immuni servers.
   1. On Android, goto Settings » Apps » Select "Immuni" » click Storage » click "Clear Cache".
4. Check Immuni app permissions. If any of these permissions required to use your device's features are disenabled, Immuni might not work.
5. Uninstall and reinstall Immuni. If nothing else has worked, completely uninstall Immuni then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Immuni not working

2. Fix Immuni Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Immuni be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Immuni not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Immuni may not be able to connect to the Internet when running in the background.