Contact TrueMotion Family Safe Driving Customer Service

Why should I report an Issue with TrueMotion Family Safe Driving?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of TrueMotion to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. What I am disputing is when she drove back home, the app had marked me as driving and dinged me for distracted driving for being on my phone and for hard braking....all while I was sitting in the back seat.

2. Then it won't intermittently show mine on my device.I love the tracking, safety, and peice of mind this has to offer but I would also like it to be possible to add new members into the family group via a email for devices that do not have sms.

3. So unfortunately I'm going to delete the appWhen you invite people to join your family group it sends them to a picture on their website of a family.... Nothing else.... When you try to contact them on their website they want a business email.

4. We went on a family drive to the waterfront today and our daughter drove there and got a speeding ding, which I am not disputing.

5. Yet according to the National Traffic and Highway Safety Association crash data report for 2020, out of all the time frames the total crashes were fewest between 12am to 3am and 3am to 6am.

6. The app deducted points for "dangerous time" claiming that between 12am and 4am is the most dangerous time to drive.

7. Really met my expectations for tracking speeding and distracted driving.

8. Like the device admin usage of other apps which prevents them from being uninstalled.Completely inaccurate.

9. The app constantly misclassifies my teen son as a car passenger when he's in fact driving the car, so it reports back no important information.

10. 😏 buggyThis app seemed so cool, but the location is completely unreliable on our son's Apple phone.

11. When you try to contact them on the app they want you to shake the phone.... Which does nothing but turn my flashlight on.

1. Fix TrueMotion Family Safe Driving Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart TrueMotion Family Safe Driving: Restarting the app will resolve most errors.
2. Update the TrueMotion Family Safe Driving App. Here is how:
   1. On Android goto PlayStore » Search for "TrueMotion Family Safe Driving" » Open TrueMotion Family Safe Driving » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TrueMotion Family Safe Driving » click "UPDATE".
3. Clear TrueMotion Family Safe Driving app cache: Clearing cached data will force your app to retrieve the latest data directly from TrueMotion Family Safe Driving servers.
   1. On Android, goto Settings » Apps » Select "TrueMotion Family Safe Driving" » click Storage » click "Clear Cache".
4. Check TrueMotion Family Safe Driving app permissions. If any of these permissions required to use your device's features are disenabled, TrueMotion Family Safe Driving might not work.
5. Uninstall and reinstall TrueMotion Family Safe Driving. If nothing else has worked, completely uninstall TrueMotion Family Safe Driving then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing TrueMotion Family Safe Driving not working

2. Fix TrueMotion Family Safe Driving Server issues & Internet Connection

1. Check network connection: An unstable Internet will make TrueMotion Family Safe Driving be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to TrueMotion Family Safe Driving not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, TrueMotion Family Safe Driving may not be able to connect to the Internet when running in the background.