Published by Dcoin on May 30, 2023

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Why should I report an Issue with Dcoin - Bitcoin Exchange?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Dcoin to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Dcoin - Bitcoin Exchange

1. The platform adopts the world’s leading technical framework and it’s technical scheme based on Google Cloud and Amazon AWS, that effectively prevents DDOS attacks, support dynamic data and static data separately, support hot data caching, disaster recovery, parallel expansion, and effectively avoid common errors an vulnerabilities through a series of detection and optimization to secure all user transactions.

2. Dcoin trading platform is the world’s first financial industry-standard digital assets and derivatives trading platform that mainly provides cryptocurrency trading services for Bitcoin, Ethereum, Lite Coin , ripple,and etc.

3. Dcoin trading platform upholds the value of being transparent, open for all to participate, and share the value of blockchain for all to invest in digital assets.

4. Dcoin trading platform with its financial industry-standard security and technology provides investors a safe and stable trading environment while guarantees transaction to complete safely and efficiently.

5. To protect investors’ rights and interest, Dcoin strictly examines and verifies all of the cryptocurrencies that are available for trading on the platform and cooperate with cryptocurrency developers to ensure more growth to the investment.

6. Dcoin is founded by blockchain and cryptocurrency enthusiasts with core members from Google, bitforex,bitfinex,and other world renowned IT companies.

7. The main goal for Dcoin is to provide a quick, simple and secure way for investors to invest and trade their digital assets with ease.

Dcoin Customer Insights

1. Easy to follow graphs, easier to see the money you made!Please dont fall for this scam!!!!!!! I have been trying to withdraw my usdt from this app, they said i have to bind my phone number to the app for security purposes.

2. Very stable, so far there has been no network breakdown and other network problems.The app is a very good design and easy to use.

3. However when I tried to access my account from mobile, i get to the screen where they're supposed to send me a verification code, but they don't send it no matter how many times you press "resend" and not only that but the screen freezes before it "sends".

4. Would love to see my holdings consolidated to one number in USD (like the Dcoin website provides) as well as being able to see the funds in my USD wallet while making BTC or ETH purchases.

5. If i cant withdraw, it means my money have been stolen and i dont want to have that impression.

6. All apps should follow this model.Great App, easy on the eyes, intuitive, etc.

7. I've tried this several times to no avail.I think the first element of a good exchange is stability.

8. This is the first element, because the network is unstable, it is impossible to make money.

9. That and a few other tweaks and it will be a five star app.Great app, easy to use.

10. I have been requesting for the verification code, dcoin is not sending any.

11. I bought some coins last week, my transactions are still pending as it takes one week to be completed.I used this app for TT exchanges, but as always it performed a super slow.

Steps to Troubleshoot & Fix Dcoin Issues

1. Fix Dcoin Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dcoin: Restarting the app will resolve most errors.
  2. Update the Dcoin App. Here is how:
    1. On Android goto PlayStore » Search for "Dcoin" » Open Dcoin - Bitcoin Exchange » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dcoin » click "UPDATE".
  3. Clear Dcoin - Bitcoin Exchange app cache: Clearing cached data will force your app to retrieve the latest data directly from Dcoin servers.
    1. On Android, goto Settings » Apps » Select "Dcoin - Bitcoin Exchange" » click Storage » click "Clear Cache".
  4. Check Dcoin app permissions. If any of these permissions required to use your device's features are disenabled, Dcoin might not work.
  5. Uninstall and reinstall Dcoin. If nothing else has worked, completely uninstall Dcoin then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dcoin not working


2. Fix Dcoin Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dcoin be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dcoin not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dcoin may not be able to connect to the Internet when running in the background.

Reported Issues