Contact WI Exposure Notification Customer Service

Why should I report an Issue with WI Exposure Notification?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of State of Wisconsin - Department of Health Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Most likely because people aren't reporting their test results, I understand, but until contact tracing improves it isn't worth the space on my phone.Constant notification spam because I can't have Bluetooth on 110% of the time.

2. It does not track your location, only your proximity to other people that have the app, so it can notify you if you've been near someone with covid.So simple, doesn't drain your battery like some say.

3. 🤷🏻 ♀️ I was doing it more to alert others around me, but it's pointless now that I've been up and running again for about a month, I just always forget to leave this review before deleting for a second time.

4. I'm not going to have them on all the time at home, they waste battery power if they are on all the time as I can go a couple days on battery without them.The app itself is probably fine the problem I have with it is that I live in a boarder area, WI MN and I cant use both the WI and MN apps at the same time.

5. It seems it does not track your location, just your proximity to other devices.I love the idea of this app, but in reality it does not work.

6. Also if everything is anonymous why do you need people to disclose a positive test? When the database flags one it should automatically be switched.

7. Second time, kept asking for some code, so I couldn't update the app that I had tested positive.

8. I mean the only people that wouldn't get this app are crazy MAGA people anyway, that wouldn't be the deal breaker .This is the officially released app you the state of Wisconsin.

9. The more people who get this the more chances it has of doing what it's supposed to... Not getting a notification is the goal and a good thing.

10. I was initially uncomfortable with the idea of using this app due to privacy and data collection concerns, but after thoroughly reading the short and straightforward privacy policy I was put at ease of these risks.

11. Uninstalling.First time, didn't work, uninstalled.

1. Fix WI Exposure Notification Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart WI Exposure Notification: Restarting the app will resolve most errors.
2. Update the WI Exposure Notification App. Here is how:
   1. On Android goto PlayStore » Search for "WI Exposure Notification" » Open WI Exposure Notification » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for WI Exposure Notification » click "UPDATE".
3. Clear WI Exposure Notification app cache: Clearing cached data will force your app to retrieve the latest data directly from WI Exposure Notification servers.
   1. On Android, goto Settings » Apps » Select "WI Exposure Notification" » click Storage » click "Clear Cache".
4. Check WI Exposure Notification app permissions. If any of these permissions required to use your device's features are disenabled, WI Exposure Notification might not work.
5. Uninstall and reinstall WI Exposure Notification. If nothing else has worked, completely uninstall WI Exposure Notification then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing WI Exposure Notification not working

2. Fix WI Exposure Notification Server issues & Internet Connection

1. Check network connection: An unstable Internet will make WI Exposure Notification be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to WI Exposure Notification not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, WI Exposure Notification may not be able to connect to the Internet when running in the background.