Contact NYC Secure Customer Service

Why should I report an Issue with NYC Secure?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zimperium INC. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. New York City’s solution to protect its residents from cyber threats to their mobile devices and tablets.

2. The app alerts you to threats and recommends ways you can protect your data and device.

3. NYC Secure puts your privacy first: no data leaves your device.

4. You have the option to enable a VPN in the NYC Secure app to verify if suspicious links sent to you through text, email, a messaging app, or social media are safe or a possible phishing attempt.

1. So c'mon NYC SECURE if you can't even protect my phone from this I don't feel like its worth giving a positive recommendation.Since new samsung update the app keeps deactivating! Also when I click for a manual scan it does nothing! Plus no response from developer after sending email! SMDH its been weeks and still no response from developer, will have to find another app! This app works on my tablet but not on my cell! What really pissesme off is that iam from NYC! Since no response from developer no choice but to uninstall!This app is a huge battery drainer.

2. NOT WORTH IT! It consumes too much battery power! Thought something was wrong with my phone and am relieved I don't have to replace it as I like the nostalgia of having a note9.This app wants to control more than your wireless connection.

3. I want to keep it, but until it changes, I simply have to uninstall it for now.Same as others are reporting, over the last few months the has started drain in ng my battery, as of this morning this app was responsible for 44% of battery usage in the last 24 hours.

4. If you are experiencing a problem with the battery life on your phone this app may be why.Was pretty good for awhile, but suddenly, it began draining my battery and informing me that the app was causing frequent problems to the stability of my phone.

5. I already have AV software and won't be told to secure my phone by any app.The app suddenly started eating up the battery in July 2022.

6. Please fix.Not very good at doing its job! My browser which is Google's chrome keeps getting hijacked by a piece of malware thats pretty common called trusted push thats been around for a while on the net.

7. That said I've had this installed on my last three phones and like the functionality it provides... But not the recent battery eating behaviour.It's okay for the job it does.

8. I finally went to battery usage and I saw that this app was Using I kid you not, 47% of my battery in the background and for nearly 12 hours.

9. I noticed very decreased battery life in my Google pixel 6 pro.

10. It gives a warning if your phone is not password protected and scans your app for malware.

11. It turns out that I was activating new bank accounts over VoIP which like any other internet access is vulnerable to attack.

1. Fix NYC Secure Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYC Secure: Restarting the app will resolve most errors.
2. Update the NYC Secure App. Here is how:
   1. On Android goto PlayStore » Search for "NYC Secure" » Open NYC Secure » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYC Secure » click "UPDATE".
3. Clear NYC Secure app cache: Clearing cached data will force your app to retrieve the latest data directly from NYC Secure servers.
   1. On Android, goto Settings » Apps » Select "NYC Secure" » click Storage » click "Clear Cache".
4. Check NYC Secure app permissions. If any of these permissions required to use your device's features are disenabled, NYC Secure might not work.
5. Uninstall and reinstall NYC Secure. If nothing else has worked, completely uninstall NYC Secure then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYC Secure not working

2. Fix NYC Secure Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYC Secure be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYC Secure not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYC Secure may not be able to connect to the Internet when running in the background.