Contact NYC311 Customer Service

Why should I report an Issue with NYC311?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of New York to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. · Track Service Requests.

2. The NYC311 App is your on-the-go, one-stop shop for New York City government services. · Stay in the know.

3. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away.

4. See the latest status of your requests all in one place. · Connect with us.

5. You can also get notifications of any updates to the normal schedule. · Report problems.

6. See an issue in your neighborhood?

7. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

1. That means fewer taps and more automated location gathering as soon as a citizen is ready to put in a request.I just tried to enter a no hot water complaint specific to a residential facility's mens room shower; when I tried to enter correct location data, the GPS prompt moved further down the street the other way! Data fields are deliberately vague, & without option to refine a request! There's no excuse in the greater good's sakes for this kind of ineptitude in coding an app! Most pulldowns from a given prompt get nowhere, and logically disable detail entry that would have a plaintiff seeing action.App does not allow u 2 correct their GPS errors on blocked driveway.

2. No point of this app, they are only good for general info but not situations like these.I have tried utilizing this app as an alternative to calling the police or 911 for things like heavily obstructed sidewalks, abandoned vehicles, or pest situations.

3. Neighbors does this at least once or twice a week during night time and all day during daytime, nonstop!! I've also noticed, everytime when I select as a "recurring problem" the response I get is "determined that police action was not necessary".

4. I tried for abt 15 minutes, first to correct the address that populated incorrectly in the app, then to train the GPS to the correct location (backing up or going forward).

5. If an abandoned car is parked under the bridge, how would you put in a service request for that? If the motive is to keep NYC clean and operating, more thought needs to be put in on all the little aspects to help citizens be the eyes and ears of the agencies involved.

6. called 311 and file complaint many times through the app for noise complaint but either they respond hours later or "determined that police action was not necessary".

7. Next door neighbor would start blasting music or playing musical instruments at 1 am in the morning, sometimes after, started at 4 am last night, filed a complaint but nothing happens.

8. Would be great if the police actually response to the complaint.

9. Now it seems half the issues are simply links to other agencies (DOT for potholes, ConEd for steam from a pothole).

10. I wish it would show parking rules for today and tomorrow.The app designer needs to learn a few things about New York City.

11. Your complaint will have the wrong address guaranteed.

1. Fix NYC311 Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart NYC311: Restarting the app will resolve most errors.
2. Update the NYC311 App. Here is how:
   1. On Android goto PlayStore » Search for "NYC311" » Open NYC311 » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for NYC311 » click "UPDATE".
3. Clear NYC311 app cache: Clearing cached data will force your app to retrieve the latest data directly from NYC311 servers.
   1. On Android, goto Settings » Apps » Select "NYC311" » click Storage » click "Clear Cache".
4. Check NYC311 app permissions. If any of these permissions required to use your device's features are disenabled, NYC311 might not work.
5. Uninstall and reinstall NYC311. If nothing else has worked, completely uninstall NYC311 then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing NYC311 not working

2. Fix NYC311 Server issues & Internet Connection

1. Check network connection: An unstable Internet will make NYC311 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to NYC311 not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, NYC311 may not be able to connect to the Internet when running in the background.