Contact Notify NYC Customer Service

Why should I report an Issue with Notify NYC?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of City of New York to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Get the Notify NYC app to get information about emergency events and important City services, based on your location.

2. Notify NYC is New York City's official emergency communications program.

3. After opening the Notify NYC App, please review the Privacy Policy and Terms of Use before tapping “Accept” in the App.

1. I have no idea how I (Brooklyn resident) am supposed to help locate an individual with dementia from Freeport based on height and eye color.Useful, but cannot turn off missing persons alerts I got this at the start of COVID and I'm glad to have it in case there's a local emergency.

2. It's effectively spam.I like the sad because being that I just celebrated my 47th year of not only being a resident of this wonderful city of New York but being a resident of the United States this app has been very informative to me in terms of what goes on was going on and what's about to happen and the type of events that's going on in New York City and this is a wonderful app and I definitely would highly recommend this app to any native New Yorker or to anyone who would like to travel to New York.

3. But would you knock it off with the missing persons! What am I supposed to do with these? Most are not nearby, some are not even in the city! This is NYC, it's nuts to thing I'm going to recognize someone from Nassau while walking down the streets of FiDi.

4. Lets you know whats going on through out the five boroughs, whether is a major traffic accident or a planned event that could cause some type of disruption in your area.Good information from this App.

5. Uninstalled.I have this app on my work phone and i get all the missing persons alerts.

6. Overall good/useful, but the missing persons alerts need more geotailoring, images, or opt out.

7. Great app Amber and Weather alerts also Traffic and much morenot much info.

8. I downloaded it on my personal phone but i do not get any alerts.

9. Very disappointedPuts up notifications even when there are no alerts.

10. ❤️❤️❤️❤️💯💯💯An amazing App, very useful and informative.

11. I have to literally open the app to see them and when I do, I still don't see the ones that i get on my work phoneConstantly crashes in nyc.

1. Fix Notify NYC Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Notify NYC: Restarting the app will resolve most errors.
2. Update the Notify NYC App. Here is how:
   1. On Android goto PlayStore » Search for "Notify NYC" » Open Notify NYC » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Notify NYC » click "UPDATE".
3. Clear Notify NYC app cache: Clearing cached data will force your app to retrieve the latest data directly from Notify NYC servers.
   1. On Android, goto Settings » Apps » Select "Notify NYC" » click Storage » click "Clear Cache".
4. Check Notify NYC app permissions. If any of these permissions required to use your device's features are disenabled, Notify NYC might not work.
5. Uninstall and reinstall Notify NYC. If nothing else has worked, completely uninstall Notify NYC then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Notify NYC not working

2. Fix Notify NYC Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Notify NYC be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Notify NYC not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Notify NYC may not be able to connect to the Internet when running in the background.