Contact CA Notify Customer Service

Why should I report an Issue with CA Notify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of CA Dept of Technology to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If everyone would load and use this app the contact tracing of exposure would be faster to let people know they were possibly exposed and to start quarantining faster and to get testedThank you california for using ENS contact tracing, you might be late, but better late than never Also, in response to some reviews I've seen: - This app is based on source code that's on google, search "google covid exposure" - This app uses bluetooth, not GPS.

2. I never got notifications but did get COVID, so it didn't seem to work great anyway.It's hard to add a positive test when you test positive on the app, which kind of defeats the purpose of notifying those around you.Well, I guess the pandemic is over because governments aren't acknowledging it anymore.

3. A randomized ID is made every 10 minutes and shared with nearby bluetooth phones, if you test positive, any devices with any of your IDs will be notified.

4. THE ID CANT BE TRACED BACK TO YOU.I had this installed for several months in early 2021, and I never got a notif of positive exposure despite activating it while out in public and living in the county with the most cases.

5. it is the most powerful protection a people can have against the rise of pandemic, period! by collecting transmission data epidemiologist can quickly detect developing trends and head off the next pandemic.

6. Unfortunately so called Public Heath has decided to ignore public Heath by no longer supporting notifications.Simple, easy, negligible effect on battery, and unobtrusive.

7. e.g. 'You saw 7 other phones today with the CA Notify app...no exposures reported."I wish this app had been made available long ago, but better late than never.

8. About GPS- Apparently Android 6+ requires GPS enabled to do a lower energy usage Bluetooth scan.

9. Either I'm very lucky, or most other people didn't have it installed or weren't using it properly.

10. The developers should clarify tha GPS is required, but that location isn't recorded or kept.This is a great start that was slow in coming.

11. I'd suggest that it at least note the number of other devices that it encountered on a daily basis, so a user would 1.

1. Fix CA Notify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart CA Notify: Restarting the app will resolve most errors.
2. Update the CA Notify App. Here is how:
   1. On Android goto PlayStore » Search for "CA Notify" » Open CA Notify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for CA Notify » click "UPDATE".
3. Clear CA Notify app cache: Clearing cached data will force your app to retrieve the latest data directly from CA Notify servers.
   1. On Android, goto Settings » Apps » Select "CA Notify" » click Storage » click "Clear Cache".
4. Check CA Notify app permissions. If any of these permissions required to use your device's features are disenabled, CA Notify might not work.
5. Uninstall and reinstall CA Notify. If nothing else has worked, completely uninstall CA Notify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing CA Notify not working

2. Fix CA Notify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make CA Notify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to CA Notify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, CA Notify may not be able to connect to the Internet when running in the background.