Published by TherapyChat on Sep 9, 2023

Report an issue with Therapyside.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Therapyside - Online therapy?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TherapyChat to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Therapyside - Online therapy image 1 contact Therapyside - Online therapy image 2

About Therapyside - Online therapy

1. At Therapyside, you will find psychologists specialized in a wide range of areas (self-esteem, anxiety, depression, sexuality, couples therapy, and coaching).

2. That's why we offer a complimentary first session of 50 minutes, in which you can meet your psychologist, share your situation, the goals you would like to achieve, and resolve any doubts that may arise.

3. We understand that taking the first step is not easy.

4. For us, it is essential to provide you with access to quality therapy.

5. Moreover, all communications within the app, such as chat and video calls, are encrypted.

6. That's why all the psychologists in our app are licensed and experienced.

7. Not entirely sure how a psychologist can help you?

Therapyside Customer Insights

1. Lo recomiendo!! Usarlo!!Although happy with my therapist, the app has room for improvement: Pictures shared through the app appear trimmed Not possible to open files while videoconferencing Missing a dedicated storage space for files shared Not possible to have two sessions with therapist in the same weekPlease be aware that this service not operate if you live in the US.

2. Is this a thing in this app? I only can reply with words popping at bottomUna aplicacion excelente! a pesar de que no vivo en España, nunca tuve problemas para coincidir con los horarios y nunca tuve esa sensacion de lejania.

3. Even if you are unhappy with the service or if you fail to accommodate your schedule with the Spain time zoneWouldn't let me stop talking to Cloe.

4. It would also be great if it would be compatible with Bluetooth headsets.Living abroad is such a difficult thing to do, specially when you have emotional distress in your life and there are no professionals who speak the languages in which you communicate better.

5. Lo recomiendo a todo el mundo! :) Excellent application! I live outside Spain but I've never had any problems with the times difference and I never had the feeling of remoteness.

6. Kudos to the Therapy Chat teamApp is frustrating, drops login so I could only access my account from my computer.

7. CANCELLED my subscription as its been 8 weeks since my last session.What a great app! Works fantastically.

8. Also they don't offer money back, even though they haven't provided any type of service.

9. It's practically impossible to get a hold of my therapist to arrange the next one through the chat system.

10. Please fix this.App is in Spanish and doesn't offer option to change to English or the option to create an account.

11. The video chat is great and extremely easy to use.

Steps to Troubleshoot & Fix Therapyside Issues

1. Fix Therapyside Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Therapyside: Restarting the app will resolve most errors.
  2. Update the Therapyside App. Here is how:
    1. On Android goto PlayStore » Search for "Therapyside" » Open Therapyside - Online therapy » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Therapyside » click "UPDATE".
  3. Clear Therapyside - Online therapy app cache: Clearing cached data will force your app to retrieve the latest data directly from Therapyside servers.
    1. On Android, goto Settings » Apps » Select "Therapyside - Online therapy" » click Storage » click "Clear Cache".
  4. Check Therapyside app permissions. If any of these permissions required to use your device's features are disenabled, Therapyside might not work.
  5. Uninstall and reinstall Therapyside. If nothing else has worked, completely uninstall Therapyside then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Therapyside not working

2. Fix Therapyside Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Therapyside be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Therapyside not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Therapyside may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to cancel my suscription. Can’t cancel via app

    — by Jean Carlos 1 year ago