Contact Wehealth Notify Customer Service

Why should I report an Issue with Wehealth Notify?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of ADHS-Arizona Department of Health Services to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wehealth connects communities with public agencies, scientists, medical professionals, research labs and domain experts through an iterative process of co-development that improves outcomes and ensures that the solutions benefit all.

2. Department of Commerce and National Oceanic and Atmospheric Administration (NOAA), to strengthen partnerships toward building community resilience in the face of increasing vulnerability to extreme weather events.

3. Wehealth is a Public Benefit Corporation with a mission to build digital infrastructure to enhance global preparedness and resilience.

4. Sources include the National Weather Service, the CDC, and various state, city, county and tribal agencies nationwide.

5. Developed by Wehealth in collaboration with the University of Arizona and the Arizona Department of Health Services (ADHS).

6. It monitors verified sources of health & safety information and sends enhanced alerts with personalized action plans.

7. Wehealth is a Weather Ready Nation Ambassador™, an initiative of the U. S.

8. It is authorized by public health authorities and meets rigorous privacy and security requirements.

9. Wehealth Notify is a free app available to the general public.

10. Weather-Ready Nation (WRN) Ambassador™ and the Weather-Ready Nation (WRN) Ambassador™ logo are trademarks of the U. S.

11. The app is anonymous and doesn’t require any personal information or location data.

1. I've tried all I can think to fix the issue, but at this point, I can no longer rely on it for accurate exposure alerts.Annoying! It pops up way too often [for me] with "Checking for exposure"... [I spend most my time at home] and if I turn off my Bluetooth setting on my device - a notification pops up & won't stop notifying me that my Bluetooth is off.... until I turn the Bluetooth back on! I don't want/need my Bluetooth on ALL THE TIME!! Especially, when I'm at home!I tested positive for Covid-19.

2. Any where you go be assured you have come into contact with someone who at least has had it..The bluetooth doesn't pair to phone .This app worked perfectly fine on my old phone (OnePlus 7T).

3. I've had it for months and have never received a covid exposure notification - I thought I was just that careful.

4. The notification keep popping up as long as Bluetooth is off which gets really annoying.

5. We have a case of covid in Sierra Vista,AZDon't give your personal & private info to anyone, we share way to much as it is just trying to buy things.. I don't recommend this at all.

6. First off, EVERYONE who is using the app need to be honest and put in if they have covid or symptoms (which its already a slippery slope).

7. I literally can't do anything after the 4 slides and I can't enable COVID alerts from the app in my phone's settings.

8. Upon getting an exposure alert, I was able to view the details and severity with a simple touch.

9. Installed it on my new phone (OnePlus 10T) and it doesn't work at all.

10. I am shown when it occurred, but the drop down bar showing the Transmission Risk and total time exposed is no longer available.

11. Finally it uses Bluetooth, which i turn off whenever i am home.

1. Fix Wehealth Notify Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wehealth Notify: Restarting the app will resolve most errors.
2. Update the Wehealth Notify App. Here is how:
   1. On Android goto PlayStore » Search for "Wehealth Notify" » Open Wehealth Notify » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wehealth Notify » click "UPDATE".
3. Clear Wehealth Notify app cache: Clearing cached data will force your app to retrieve the latest data directly from Wehealth Notify servers.
   1. On Android, goto Settings » Apps » Select "Wehealth Notify" » click Storage » click "Clear Cache".
4. Check Wehealth Notify app permissions. If any of these permissions required to use your device's features are disenabled, Wehealth Notify might not work.
5. Uninstall and reinstall Wehealth Notify. If nothing else has worked, completely uninstall Wehealth Notify then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wehealth Notify not working

2. Fix Wehealth Notify Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wehealth Notify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wehealth Notify not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wehealth Notify may not be able to connect to the Internet when running in the background.