Published by ADHS-Arizona Department of Health Services on Nov 12, 2024

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Hello! My name is John. I’m here to help you resolve any issues you may be experiencing. Can you please describe the problem you’re having with Wehealth Notify?



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Why chat with our AI Wehealth Notify Support?

  1. Our AI is availaibe 24/7, to help you solve any pressing challenges.
  2. You'll get immediate access to a support assistant specifically trained on support materials of Wehealth Notify.
  3. Skip support wait times and emailing back and forth. Get help immediately.

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What users are saying

1. I've tried all I can think to fix the issue, but at this point, I can no longer rely on it for accurate exposure alerts.Annoying! It pops up way too often [for me] with "Checking for exposure"... [I spend most my time at home] and if I turn off my Bluetooth setting on my device - a notification pops up & won't stop notifying me that my Bluetooth is off.... until I turn the Bluetooth back on! I don't want/need my Bluetooth on ALL THE TIME!! Especially, when I'm at home!I tested positive for Covid-19.

2. Any where you go be assured you have come into contact with someone who at least has had it..The bluetooth doesn't pair to phone .This app worked perfectly fine on my old phone (OnePlus 7T).

3. I've had it for months and have never received a covid exposure notification - I thought I was just that careful.

4. The notification keep popping up as long as Bluetooth is off which gets really annoying.

5. We have a case of covid in Sierra Vista,AZDon't give your personal & private info to anyone, we share way to much as it is just trying to buy things.. I don't recommend this at all.

6. First off, EVERYONE who is using the app need to be honest and put in if they have covid or symptoms (which its already a slippery slope).

7. I literally can't do anything after the 4 slides and I can't enable COVID alerts from the app in my phone's settings.

8. Upon getting an exposure alert, I was able to view the details and severity with a simple touch.

9. Installed it on my new phone (OnePlus 10T) and it doesn't work at all.

10. I am shown when it occurred, but the drop down bar showing the Transmission Risk and total time exposed is no longer available.

11. Finally it uses Bluetooth, which i turn off whenever i am home.

Steps to Troubleshoot & Fix Wehealth Notify Issues

1. Fix Wehealth Notify Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Wehealth Notify: Restarting the app will resolve most errors.
  2. Update the Wehealth Notify App. Here is how:
    1. On Android goto PlayStore » Search for "Wehealth Notify" » Open Wehealth Notify » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wehealth Notify » click "UPDATE".
  3. Clear Wehealth Notify app cache: Clearing cached data will force your app to retrieve the latest data directly from Wehealth Notify servers.
    1. On Android, goto Settings » Apps » Select "Wehealth Notify" » click Storage » click "Clear Cache".
  4. Check Wehealth Notify app permissions. If any of these permissions required to use your device's features are disenabled, Wehealth Notify might not work.
  5. Uninstall and reinstall Wehealth Notify. If nothing else has worked, completely uninstall Wehealth Notify then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Wehealth Notify not working


2. Fix Wehealth Notify Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Wehealth Notify be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Wehealth Notify not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Wehealth Notify may not be able to connect to the Internet when running in the background.

Reported Issues

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