Contact Vinted Customer Service

Why should I report an Issue with Vinted - Buy and sell clothes?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Vinted to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Uncover unique, quality items – including one-off deals and sold-out gems. - Delve into a range of categories, follow and chat with members who inspire you, and customize your feed to find the items and clothing you love. - You’re in safe hands.

2. You’ll get notifications about favorites or purchases, and all the info you need in one place. - There are 0% selling fees on Vinted, so everything you earn in our marketplace is yours to keep. - Declutter and earn extra cash.

3. Purchase securely with payment methods such as Google Pay, your Vinted Wallet, and credit or debit card. - Enjoy the convenience of having items shipped directly to your door.

4. Sell without fees and browse quality items from vintage clothing to second-hand homeware, from pet accessories to kids’ toys, to great-value books, and more.

5. Join Vinted, your community marketplace for buying and selling pre-loved pieces. Need a clearout?

6. Sell second hand clothes you don’t need to someone who’ll love them. - Shipping made easy.

7. Download pre-paid shipping labels and track packages all within the Vinted app. - Sell securely.

8. Become part of a diverse community of over 75 million members worldwide who share a passion for second-hand style and thrift fashion.

9. Our Buyer Protection, including our refund policy, helps keep your money safe if something goes wrong.

10. Discover something on the Vinted marketplace that suits your style no matter who you are.

11. Our integrated payment system means you can send your funds straight to your bank after selling.

1. I have an item I purchased that Vinted tells me it has been received and cannot press "I have an issue" because it takes me to a help page with no buttons! I didn't even receive this parcel! Would NOT recommend.

2. That means I have to wait till the item gets shipped and then for the item to be received, but I couldn't ship anything out cause the cost of my items were also going to cover the cost of materials used to ship.

3. I'm not sure what to do either... I kept deleting and reinstalling, but after a few days, the language changed again😞looks like I'll have to permanently delete the appVery good.

4. I don't understand what the Buyer Protection Fee is forVinted is a good selling platform because they don't take any fees.

5. Orders auto cancel if there's no tracking in just FIVE days, like what if something happens? No fees for sellers is cool but that's about itI love this App! It's mostly great, and a great way to give clothes a new life.

6. As a buyer you pay for shipping, and have to trust that the item is in the same condition as the description.

7. They have a separate section for graphic novels and comics, so this is unreasonable.I downloaded the app to sell some items that I no longer need.

8. It's okay when you get used to the different delivery methods because you start to learn where the drop offs are but initially its inconvenient & can cause problems if you cant easily print your own labels off.

9. Will stop using the app as customer service is non existent.Everything is really good and it was easy to set up and get rid of some stuff before moving houses.

10. I hope this feature is added as they are an awful delivery company.Your app is missing buttons for important things like "contact us" or buttons that clearly states should be at the end of the page and they are not.

11. Even though they don't have ISBNs, the app doesn't allow you to upload an item to sell with that number.

1. Fix Vinted Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Vinted: Restarting the app will resolve most errors.
2. Update the Vinted App. Here is how:
   1. On Android goto PlayStore » Search for "Vinted" » Open Vinted - Buy and sell clothes » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vinted » click "UPDATE".
3. Clear Vinted - Buy and sell clothes app cache: Clearing cached data will force your app to retrieve the latest data directly from Vinted servers.
   1. On Android, goto Settings » Apps » Select "Vinted - Buy and sell clothes" » click Storage » click "Clear Cache".
4. Check Vinted app permissions. If any of these permissions required to use your device's features are disenabled, Vinted might not work.
5. Uninstall and reinstall Vinted. If nothing else has worked, completely uninstall Vinted then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Vinted not working

2. Fix Vinted Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Vinted be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Vinted not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Vinted may not be able to connect to the Internet when running in the background.