Contact VR ONE Cinema Customer Service

Why should I report an Issue with VR ONE Cinema?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carl Zeiss to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If it can be customized at all, you couldn't prove it by my experience.Couldnt access the videos in my download folder to see if it even workedNothing works can't see any videosOnly works in ios not for windows or Androids worst app everI love it I Can watch Duel Masters The MovieActually this app provides a really good vr movie experience, better than those that of paid ones, all the negative reviews are here because they dint read the instructions of copying the video file into the camera folder.

2. dont show the video selection "camera roll " videos list beneath the seats , project them in roof top of the theatre cealing to select video among all.

3. But I want improvement in that and also to do some settings of our own like screen size n having subtitles.which would make this app awesome.There is file open and camera roll open icon.

4. I bought Ziess VR plus and imported from NY B&H photo store just relying the brandThis is a terrible product.

5. Iam having issues to select videos which completely hide underneth the before seats row.

6. It wont cost much for such a Ziess brand & multi billion dollor multinational company.

7. (Great products/) I bought this product for the side connection to my controller.

8. With this app I cant play my video song films.Worked fine for me.

9. please zeiss developer team , please update the app that resove the concerned issue.

10. Don't waste money.Zeiss is an industry leading name in optics.

11. But file icon dies not work.

1. Fix VR ONE Cinema Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VR ONE Cinema: Restarting the app will resolve most errors.
2. Update the VR ONE Cinema App. Here is how:
   1. On Android goto PlayStore » Search for "VR ONE Cinema" » Open VR ONE Cinema » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VR ONE Cinema » click "UPDATE".
3. Clear VR ONE Cinema app cache: Clearing cached data will force your app to retrieve the latest data directly from VR ONE Cinema servers.
   1. On Android, goto Settings » Apps » Select "VR ONE Cinema" » click Storage » click "Clear Cache".
4. Check VR ONE Cinema app permissions. If any of these permissions required to use your device's features are disenabled, VR ONE Cinema might not work.
5. Uninstall and reinstall VR ONE Cinema. If nothing else has worked, completely uninstall VR ONE Cinema then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VR ONE Cinema not working

2. Fix VR ONE Cinema Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VR ONE Cinema be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VR ONE Cinema not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VR ONE Cinema may not be able to connect to the Internet when running in the background.