Contact VR ONE AR Customer Service

Why should I report an Issue with VR ONE AR?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Carl Zeiss to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. The app is programmed to detect which background image is in front of the camera at any given time, and to project the corresponding 3D model onto it.

2. This fun app is intended for use with the ZEISS VR ONE headset and the paper cube which is part of the ZEISS VR ONE retail package.

3. Each side of the paper cube features a different background image.

4. A: When starting the VR ONE AR app it takes about 15sec until you see the live camera view in VR mode.

5. Would you like to try out the app and cube?

6. If you only see a black screen please close the app and restart VR ONE AR.

1. I had to give on my own when i noticed the screen was black.It works on any phone just enabled camera for this app manually then print the qube colored or black and weight no matter and fold it then put the cube with the vr one sign front cam and it worksOnly compatible with limited number of devices.after clicking 'start vr experience', screen goes black and nothing happens.

2. When I press the button "start vr experience" just a black screen.

3. Absolutely garbage God awfulFun holding the AR cube and watching each side play out its scene.

4. please see to it..Garbage, absolute waste of ink It only lasts for a few moments and they don't come back, they dissapear reappear.

5. I experienced the same blank screen but realized how to fix that.

6. please allow the app to access your camera to enjoy the app.

7. In the phone, go to setting, apps, VR One AR, Permissions.

8. There you should allow the app to use the camera.

9. I'm on Samsung Galaxy s9+.Sad to say that I was excited when I got the vr but this app is faulty.

10. Wasted so much money on itGood.

11. Launch the app and it will work.

1. Fix VR ONE AR Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart VR ONE AR: Restarting the app will resolve most errors.
2. Update the VR ONE AR App. Here is how:
   1. On Android goto PlayStore » Search for "VR ONE AR" » Open VR ONE AR » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for VR ONE AR » click "UPDATE".
3. Clear VR ONE AR app cache: Clearing cached data will force your app to retrieve the latest data directly from VR ONE AR servers.
   1. On Android, goto Settings » Apps » Select "VR ONE AR" » click Storage » click "Clear Cache".
4. Check VR ONE AR app permissions. If any of these permissions required to use your device's features are disenabled, VR ONE AR might not work.
5. Uninstall and reinstall VR ONE AR. If nothing else has worked, completely uninstall VR ONE AR then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing VR ONE AR not working

2. Fix VR ONE AR Server issues & Internet Connection

1. Check network connection: An unstable Internet will make VR ONE AR be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to VR ONE AR not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, VR ONE AR may not be able to connect to the Internet when running in the background.