Contact DVB mobil Customer Service

Why should I report an Issue with DVB mobil?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Dresdner Verkehrsbetriebe AG to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Using the deutsche Bahn app instead, it's not good too but at least I can look up connections.Why can't I just buy tickets within the app? Why do I need to go unto a different website and create an account and deal with the incredibly inefficiently done website, add a payment method and then discover that the tickets would be available immediately after purchase? Why oh why is that the unchangeable default? Isn't the whole purpose to be able to get tickets in advance? Why even have the app? It doesn't do anything that Google Maps couldn't for me anyway.I tried to buy a ticket with the app as recommended on a tram timetable.

2. I would give it 2 stars for the online ticket purchases, however, since the server seems to be down a majority of the time I need to buy a ticket, so I just buy physical tickets now.

3. Or better yet, allow people to buy a ticket without registration.It lacks basic features like saving a route for easy retrieval.

4. Unfortunately, had to get tickets manually on the tram :/All I wanted was to buy a single tram ticket.

5. If you are from Canada, U.S., Mexico, or the Caribbean, it will not send a text to North Amercan phone numbers with number entered in international format with +1 or 001 prefixes.

6. The app charged my credit card, but issued no ticket and I had to find ticket vending machine and buy another ticket.Worst experience ever.

7. Also, if you have an address outside of the EU or UK, the app does not allow you to select your country for home address.A decent app, by appearances, however, there is no option for Americans in the account set-up step.

8. Most people look up the same stops everyday to check for delays, it would be good to have a widget that displays only one or two stops.

9. If a widget is too much work, a view in the app that stores your favorites and always displays them would do as well.Hasn't functioned correctly for 3 days! Uninstall and reinstalled twice, cleared cookies etc.

10. I don't want to type all my personal data to a transit app with freezing fingers on my phone as I'm standing at a tram stop.

11. I was presented with a registration form asking for my gender, name, birthday, address, phone and god knows what else.

1. Fix DVB mobil Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart DVB mobil: Restarting the app will resolve most errors.
2. Update the DVB mobil App. Here is how:
   1. On Android goto PlayStore » Search for "DVB mobil" » Open DVB mobil » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for DVB mobil » click "UPDATE".
3. Clear DVB mobil app cache: Clearing cached data will force your app to retrieve the latest data directly from DVB mobil servers.
   1. On Android, goto Settings » Apps » Select "DVB mobil" » click Storage » click "Clear Cache".
4. Check DVB mobil app permissions. If any of these permissions required to use your device's features are disenabled, DVB mobil might not work.
5. Uninstall and reinstall DVB mobil. If nothing else has worked, completely uninstall DVB mobil then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing DVB mobil not working

2. Fix DVB mobil Server issues & Internet Connection

1. Check network connection: An unstable Internet will make DVB mobil be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to DVB mobil not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, DVB mobil may not be able to connect to the Internet when running in the background.