Contact POSTIDENT Customer Service

Why should I report an Issue with POSTIDENT?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Deutsche Post DHL to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Depending on which of our partner companies you carry out this identification process, you can verify your identity either via POSTIDENT by videochat, POSTIDENT by eID (with your national identity card or the electronic residence title), or fully automatically by creating images of your ID document and profile.

2. In addition, you can retrieve the POSTIDENT coupon for identification in your post office directly via the POSTIDENT app and therefore do not need to print it out anymore.

3. With the POSTIDENT app, you can verify your identity conveniently and simply by means of your smartphone.

4. Your data will be checked by call center employees of Deutsche Post AG in all further identification procedures.

5. With the eID function or the automated verification of your ID document you can verify your identity quickly and securely at any time.

6. The identification procedures are compliant with the law, secure and completed in just a few steps.

7. The POSTIDENT app will then execute the procedure.

8. Simply enter the transaction number that you have received from either our partner company or us.

9. Our employees are available to you from Mondays to Sundays in the hours from 8 AM to 10 PM.

10. At POSTIDENT by videochat, a Deutsche Post employee will explain additionally in detail how the procedure works.

1. The implementation is absolutely awful with crazy wait times and zero consideration for all the edge cases in the process - e.g. it just leaves you in the loop until a timeout happens if you leave the operating hour window while waiting.The procedure is not complicated.

2. Such an app should be removed by Google.the first call said my passport type is not recognized and I had to go to the post office but then they asked me for my registered residential address in Germany.

3. It's not even 30 seconds yet, but I already received the 'fail/insufficient' result.Problem with the app, it's not user friendly like the German Post which bought the American DHL the slowest way to get an shipment from Italy to Canada over 10 days.it's a lot easier than before.

4. Super easy now.it doesn't work with recent national Italian ID neither in the post office and the system didn't inform me.

5. Easily wins the prize for Worst App for Android! Does not recognize passport, never takes the photo as it highlights it with a green rectangle.

6. Only the waiting time to be put in touch with an employee could be very long (more than 30 minutes).Sucks multiple times to send failure each time.

7. Thankfully I called again and the second staff in the app was able to identify my passport smoothly.Absolute disgrace of a service.

8. Finally asks you to manually enter all details, seems to do something when you click next and miracle!... Goes back to the screen asking you to fill manually all the data.

9. Don't waste you're time.Scanned my qr code provided by Rentenversicherung but will not accept scanning.

10. Btw with the passport was fastEasy and convenient.

11. The picture is not even that blurry, I can still see my face, every alphabets, and numbers on my ID clearly.

1. Fix POSTIDENT Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart POSTIDENT: Restarting the app will resolve most errors.
2. Update the POSTIDENT App. Here is how:
   1. On Android goto PlayStore » Search for "POSTIDENT" » Open POSTIDENT » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for POSTIDENT » click "UPDATE".
3. Clear POSTIDENT app cache: Clearing cached data will force your app to retrieve the latest data directly from POSTIDENT servers.
   1. On Android, goto Settings » Apps » Select "POSTIDENT" » click Storage » click "Clear Cache".
4. Check POSTIDENT app permissions. If any of these permissions required to use your device's features are disenabled, POSTIDENT might not work.
5. Uninstall and reinstall POSTIDENT. If nothing else has worked, completely uninstall POSTIDENT then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing POSTIDENT not working

2. Fix POSTIDENT Server issues & Internet Connection

1. Check network connection: An unstable Internet will make POSTIDENT be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to POSTIDENT not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, POSTIDENT may not be able to connect to the Internet when running in the background.