Contact Customer Service

Why should I report an Issue with Mobile Observatory Free - Astr?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wolfgang Zima to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. I may have purchased the Pro version but because of the ads I won't bother trying out the app any further.In terms of features and functionality, this application is very rich, very informative, and comprehensive.

2. Version 3 ads are too intrusive and, because the app uses my location data, I can't be certain of that data not being passed along to the same in app ads.

3. I wanted to try 3 to find out if I would buy the pro version but I guess I'll be sticking with the previous version for now.This is a very very tricky app to learn to use If you don't know how to use it properly it can be extraordinary frustrating.

4. Guess there's something I don't know about Android apps and don't want to waste time trying to figure it out.It seems to have potential, yet it is clueless where I am located.

5. It has tons of features but if you check a box or adjust a setting of which there are very many it will be very frustrating to find objects and then to figure out what setting to go back and reset.

6. You really need to study this and it features and take notes as you make changes to settings so you can go back and unravel any number of frustrating changesTwo notifications a day would be perfect.

7. Rocky and mountainous displays yet i live on the coast of Lake Michigan! You can read other reviews with the EXACT SAME complaint! No "earth view" just blue ocean shows.

8. Love the "Save Location" option, Love the 3D solar system and all the additional tools that you can jump to so easily.

9. I'm going to continue to fiddle with it a bit on the chance I'm wrong, but if I'm 60 miles from my real location everything will be off.I love this app.

10. I also get notifications for events like meteor showers or the best time to view various planets.

11. ALSO a ton of ads, one with nearly every other move i make! Ugh.Disabling features for Free vs Pro versions is perfectly understandable and acceptable.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Observatory Free - Astr » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Observatory Free - Astr app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Observatory Free - Astr" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.