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Why should I report an Issue with Mobile Observatory Astronomy?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wolfgang Zima to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. One inconsitency, select an object from the objects menu and most of the information about the object is hidden away behind a "more..."! Be good to have all this in tabs.

2. The sheer volume of information may be a little overwhelming at first, but it's organized into categories & there are lots of help boxes with explanations of terms (like 'mv') so that it should become second nature quickly.

3. I did pay a good bit of money for something I'm not really getting.Love this app! Tried a few other ones, then tried the free version of this one and i just had to upgrade to the pro.

4. I like the daily notification of events, but I wish the satellite database could auto update itself in the background once every few weeks instead of requiring me to use the app.Best astronomy app for Android, by far.

5. That's both a good thing and a bad thing, because while it has every bit of astronomical information you could possibly ask for, it makes for navigating and accessing things really difficult.

6. Nice clean user friendly interface to select the many options to enhance your night time viewing of the sky.

7. Only thing that comes close to a fault is that it has to load data every time it boots, but it doesn't take more than about 7 seconds over WiFi.

8. On occasion certain events draw my interest and It helps with when and where an event will take place in the night sky.

9. Would definitely recommend this to anyone with an interest in astronomy.Excellent app with a wealth of information.

10. Not sure how fast the boot/load would go over 4GVery good, complete and capable astronomy app.

11. My only two minor niggles are the on-screen controls are at times a bit small for a phone screen and there's no way to turn off diurnal motion, which means the chart drifts when zoomed in.

1. Fix Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart : Restarting the app will resolve most errors.
2. Update the App. Here is how:
   1. On Android goto PlayStore » Search for "" » Open Mobile Observatory Astronomy » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for » click "UPDATE".
3. Clear Mobile Observatory Astronomy app cache: Clearing cached data will force your app to retrieve the latest data directly from servers.
   1. On Android, goto Settings » Apps » Select "Mobile Observatory Astronomy" » click Storage » click "Clear Cache".
4. Check app permissions. If any of these permissions required to use your device's features are disenabled, might not work.
5. Uninstall and reinstall . If nothing else has worked, completely uninstall then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing not working

2. Fix Server issues & Internet Connection

1. Check network connection: An unstable Internet will make be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, may not be able to connect to the Internet when running in the background.