Contact Video Editor Customer Service

Why should I report an Issue with Video Editor?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Zentertain to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. If you want full videos that's at least 1 minute this app is not for you.Nice Aap for video editing.Effects are cool but it does not contain all functions which are essential for editing video and specific music is required for adding in video.You cannot take a part of music from full song.Great app! I use this for editing all the time and get lots of posotive comments!the only problem though is that i cant add music.It says "Network error" or something like that but my internet is COMPLETELY fine! :/This app doesn't work, when I pressed ' Shoot First ' It doesn't do anything.

2. I pressed it a couple of times and it still doesn't work, and when I exit out and get back on the app and press the ' Shoot First ', nothing happens.I give it one star because literally I said like it was a very good review that I saw so I tried to download it and I tried to put like a local videos that I already had and it said no results found and then my music no results found and then I try to press you video and nothing happened just a waste of time downloading this thing😒garbage.

3. So I make fan edits on Instagram and this app is not good enough because I have to take screenshot of the pictures I want to use so if there's no option for screenshots then I can't make my edits because I can't get my pictures that I've used and also I think you should be able to like have different like transitions and effects and cool stuff so you should definitely add that otherwise I'll be deleting this at least it's no use for meI gave it 5 stars earlier because this app was working wonderfully and then it kept force closing and in some cases the app would not let me go back to my main home screen so it was freezing up my phone and I had to reboot my whole phone I don't think it's a huge problem but it should be looked into a bitI tried to make my speedpaint video through this app.

4. I tried to shoot a video, or any other option and nothing showed up! Waste of time waiting for this app to downloaddont download it this is like for intros and short 30 second videos.

5. I tried adding my video from Local Video but nothing appeared! 'No Video found' they said.

6. I tryed to edit a video but it said the time is only 30 seconds and it wont let me make it longer.

7. Records you without permission and you can't make videos.

1. Fix Video Editor Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Video Editor: Restarting the app will resolve most errors.
2. Update the Video Editor App. Here is how:
   1. On Android goto PlayStore » Search for "Video Editor" » Open Video Editor » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Video Editor » click "UPDATE".
3. Clear Video Editor app cache: Clearing cached data will force your app to retrieve the latest data directly from Video Editor servers.
   1. On Android, goto Settings » Apps » Select "Video Editor" » click Storage » click "Clear Cache".
4. Check Video Editor app permissions. If any of these permissions required to use your device's features are disenabled, Video Editor might not work.
5. Uninstall and reinstall Video Editor. If nothing else has worked, completely uninstall Video Editor then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Video Editor not working

2. Fix Video Editor Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Video Editor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Video Editor not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Video Editor may not be able to connect to the Internet when running in the background.